IT Systems Technician II: Helpdesk & On-Call Support

Troon Golf, LLC; Scottsdale (AZ); On-site; USD 54,000 - 62,000; Full time

Job summary

Troon’s Corporate office in Scottsdale, AZ seeks a System Technician II to support a range of IT hardware and software, manage tickets, and assist in escalations. The role emphasizes hands-on troubleshooting, collaboration, and on-site presence in a fast-paced environment.

The position requires an associate degree in computer science or equivalent experience, ITIL/A+ certifications, and the ability to work shift schedules. Competitive compensation is provided.

Qualifications

• Excellent written and verbal communication skills.
• Critical thinking and problem-solving abilities.
• Experience with IT support and ticketing workflows.
• Knowledge of Windows OS and Microsoft Office.
• Ability to work shift-based schedules.

Responsibilities

• Monitor and respond to incidents/service requests via ticketing system.
• Log case details from phone queues and track issues.
• Diagnose issues with hardware, software, and peripherals.
• Collaborate with team and escalate complex problems.
• Manage networking issues across sites and coordinate with vendors.
• Advise users on IT best practices and policies.
• Assist System Technician I escalations.
• Provide on-call support on rotating schedule.

Skills

Communication skills

Critical thinking

Training experience

Shift work

Education

Associate degree in computer science

Tools

Ticketing system

Microsoft Windows

MS Office

Job description

Troon’s Corporate office in Scottsdale, AZ seeks a System Technician II to support a range of IT hardware and software, manage tickets, and assist in escalations. The role emphasizes hands-on troubleshooting, collaboration, and on-site presence in a fast-paced environment.

The position requires an associate degree in computer science or equivalent experience, ITIL/A+ certifications, and the ability to work shift schedules. Competitive compensation is provided.