System Technician II

Orchard Valley Golf Course; Scottsdale (AZ); On-site; USD 54,000 - 62,000; Full time

Job summary

Troon Corporate office in Scottsdale, AZ is hiring a System Technician II to support IT operations. The role focuses on responding to a wide range of hardware and software issues and escalating as needed.

The successful candidate will participate in incident management, collaborate with teammates, and provide on-call support on a rotating schedule from an in-office environment. Associate degree or equivalent experience preferred.

Qualifications

• Associate degree in computer science or 1-year work experience in related field.
• Excellent written and verbal communication skills.
• Attention to detail.
• Critical thinking skills.
• Flexibility with shift work.

Responsibilities

• Monitor and execute incidents/service requests via in-house ticketing system.
• Respond to requests for technical assistance and log case details.
• Diagnose and document issues with software, hardware, and devices including POS/VOIP.
• Troubleshoot with team and escalate to System Technician I as needed.
• Maintain networking-related issues across sites and liaise with vendors.
• Provide on-call support for clients on rotating schedule.

Skills

Communication skills

Attention to detail

Critical thinking

Education

Associate degree in computer science

1 year of related work experience

Tools

Windows OS

Microsoft Office

Ticketing system

Networking basics

Job description

Troons Corporate office, located in Scottsdale, AZ , is pleased to announce an excellent career opportunity for a System Technician II ! We are seeking a highly motivated individual who is eager to learn, contribute, and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Compensation: $54,000- $62,000. In-office position.

Job Summary

The System Technician II plays a pivotal role as a responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Helpdesk staff captures general information regarding IT concerns, escalations, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary.

Key Responsibilities

• Monitor and Execute incidents/service requests through our in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
• Troubleshoot and diagnose technical issues affecting end users in collaboration with the team, and act as an escalation point for System Technician I in resolving complex issues.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Facilitate System Tech I escalations
• Provide Emergency on Call support for our clients based off rotating schedule.

Qualifications/Experience

Required

• Excellent written and verbal communication skills.
• Attention to detail.
• Critical thinking skills

Preferred

• Leadership experience
• Training experience

Knowledge and Skills

Required

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule, as this position requires shift work.
• Performs other duties as required

Education Requirements

Minimum education credentials required for the role

• Associate degree in computer science or 1-year work experience in related field.

Certificates/Licenses

• ITIL v4
• A+
• Network +
• Security +
• Cisco Certified Network Associate
• MCDST.

Physical Requirements

• Ability to lift 20 lbs.

Environment/Noise

• Fast-paced environment
• Collaborative environment
• Office role
• Mid-high noise due to call center

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the worlds largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .