IT Helpdesk Technician I — Frontline Support

Culinary Health Fund; Las Vegas (NV); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

PTO

Holidays

401(k)

Disability insurance

Life Insurance

Tuition Assistance

Employee Assistance Program (EAP)

Transit benefits

Job summary

Culinary Health Fund seeks a customer support specialist to provide world-class IT assistance for end users, handling hardware/software inquiries and basic technical guidance. This onsite role supports PC/laptop/tablet, mobile, telephony, and related technologies, acting as a first point of contact for users and collaborating with IT on projects.

Responsibilities include triage, documentation, and escalation, with a focus on timely, professional service and adherence to established baselines.

Qualifications

• Associate's degree in Computer Science, Information Systems or related field or equivalent work experience.
• Certification in A+ or Microsoft Certifications preferred.
• Valid, unrestricted state driver's license preferred; personal vehicle may be required.

Responsibilities

• Serve as Tier 1 customer support for Fund and business partners employees.
• Respond to inquiries via phone, email, chat, or direct contact with first level troubleshooting.
• Escalate advanced tickets to Tier or Team per guidelines.
• Document inquiries using tracking software and suggest improvements.
• Ensure timely and professional resolution while meeting baselines.

Skills

Windows support

Help Desk

Basic PC hardware

Office 365

Education

Associate's degree in Computer Science/IS

A+/Microsoft Certifications preferred

Driver's license preferred

Personal vehicle, insurance preferred

Tools

Active Directory

Office 365

Windows

Job description

Culinary Health Fund seeks a customer support specialist to provide world-class IT assistance for end users, handling hardware/software inquiries and basic technical guidance. This onsite role supports PC/laptop/tablet, mobile, telephony, and related technologies, acting as a first point of contact for users and collaborating with IT on projects.

Responsibilities include triage, documentation, and escalation, with a focus on timely, professional service and adherence to established baselines.