Help Desk Technician - Frontline IT Support

Community-Financial-System,-Inc.; Lyndon (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision insurance

Dental insurance

401K with match

Pension

Tuition reimbursement

Banking discounts

Job summary

Community Financial System, Inc. is seeking a Help Desk Specialist to deliver timely and accurate IT support to end users. You will be the front-line staff, handling calls, troubleshooting, and guiding users to resolution while maintaining high customer service standards.

The role requires a minimum of two years in a help desk or related field, a valid driver’s license, and the ability to meet SLAs. Compensation is competitive with benefits and a focus on professional development.

Qualifications

• High school diploma or equivalent required.
• Two+ years in a help desk or related role preferred.
• BS/BA in IT or related field a plus.

Responsibilities

• Provide first level contact and resolve end-user issues via phone.
• Offer technical assistance for computer systems, software, and hardware.

Skills

Help desk

Customer support

Communication

Problem solving

Driver's license

Education

High school diploma

BS/BA in IT

Tools

Remote endpoint management tools

Office automation

Job description

Community Financial System, Inc. is seeking a Help Desk Specialist to deliver timely and accurate IT support to end users. You will be the front-line staff, handling calls, troubleshooting, and guiding users to resolution while maintaining high customer service standards.

The role requires a minimum of two years in a help desk or related field, a valid driver’s license, and the ability to meet SLAs. Compensation is competitive with benefits and a focus on professional development.