IT Helpdesk Technician — Health Tech Support Pro

Goldbelt, Inc.; Tacoma (WA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Professional development opportunities

Job summary

Goldbelt Inc. is seeking an IT Helpdesk Technician to provide first‑level technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations. The role involves assisting with scheduling and reporting systems while ensuring data security and reliable service.

The position emphasizes strong troubleshooting, customer service, and the ability to manage multiple tasks in a dynamic environment. A minimum of a high school diploma and 1+ year of experience are required.

Qualifications

• Strong troubleshooting and customer service skills.
• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Provide first-level technical support for computers, telephones, peripherals, and software.
• Troubleshoot user access, connectivity, hardware, and software issues.
• Support systems used for beneficiary scheduling, referral management, reporting, and documentation.
• Escalate unresolved technical issues to appropriate support personnel.
• Maintain documentation of incidents, resolutions, and equipment.
• Assist with system outages and contingency operations.
• Provide technical assistance while protecting sensitive healthcare information.
• Perform additional duties as needed.

Skills

Troubleshooting

Customer service

Multitasking

Analytical skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Goldbelt Inc. is seeking an IT Helpdesk Technician to provide first‑level technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations. The role involves assisting with scheduling and reporting systems while ensuring data security and reliable service.

The position emphasizes strong troubleshooting, customer service, and the ability to manage multiple tasks in a dynamic environment. A minimum of a high school diploma and 1+ year of experience are required.