IT Helpdesk Technician — Healthcare Systems Support

Goldbelt; Tacoma (WA); Vor Ort; USD 30.000 - 36.000; Vollzeit

Zusammenfassung

Goldbelt is seeking an IT Helpdesk Technician to provide first-level technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations. The role requires strong troubleshooting, customer service, and the ability to manage multiple tasks in a fast-paced environment.

Minimum qualifications include a high school diploma, 1+ year of IT helpdesk experience, and the ability to pass a background check. CompTIA A+ is preferred.

Qualifikationen

• High school diploma or equivalent.
• 1+ year IT helpdesk or technical support experience.
• Ability to pass an employment background check.

Aufgaben

• Provide first-level technical support for computers, telephones, peripherals, and software.
• Troubleshoot user access, connectivity, hardware, and software issues.
• Support systems used for beneficiary scheduling, referral management, reporting, and documentation.
• Escalate unresolved technical issues to appropriate support personnel.
• Maintain documentation of incidents, resolutions, and equipment.
• Assist with system outages and contingency operations.
• Provide technical assistance while protecting sensitive healthcare information.
• Perform additional duties as needed.

Kenntnisse

Troubleshooting

Customer service

Multitasking

Analytical skills

Organizational skills

Ausbildung

High school diploma or equivalent

1+ year IT helpdesk/technical support experience

CompTIA A+ or equivalent certification

Tools

Microsoft Office Suite

Jobbeschreibung

Goldbelt is seeking an IT Helpdesk Technician to provide first-level technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations. The role requires strong troubleshooting, customer service, and the ability to manage multiple tasks in a fast-paced environment.

Minimum qualifications include a high school diploma, 1+ year of IT helpdesk experience, and the ability to pass a background check. CompTIA A+ is preferred.