IT Support Technician II

Goldbelt; Newport News (VA); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company matching

Paid Time Off

Professional development

Job summary

Goldbelt Incorporated is seeking an IT Support Technician II to collaborate with the IT Manager on projects, support, build, and implement technology solutions. The role requires resolving customer issues during crises and maintaining service levels.

This is a hybrid position with three onsite days per week. The candidate should have extensive IT experience including Tier-1 and Tier-2 support, Windows/Office 365, device management, and the ability to work across cross-functional teams in a

Qualifications

• Associate’s degree or equivalent years of experience.
• Six years in IT with Tier-1 and four+ years Tier-2 IT support.
• Experience in an enterprise environment.
• Experience in IT Project and Portfolio Management.

Responsibilities

• Manage daily monitoring of the ticket queue, MS Exchange, MS 365, preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications.
• Routine IT housekeeping and preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions and modifications.
• Support information technology assets, executing a variety of routine technical SOPs on hardware, operating systems, or enterprise application software.
• Gain exposure to the IT network and assist with special projects as needed.
• Provide remote support using TeamViewer and similar tools.

Skills

IT support

Inventory/Asset Mgmt

Mobile Device Mgmt

Policy deployment

Service catalogs/portfolios

Communication

Windows/MS Office

Education

Associate’s degree or equivalent

Bachelor’s degree in Information Technology

Tools

Active Directory

Microsoft 365

MS Exchange

TeamViewer

Job description

Overview

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.Join a fast-growing “forever” company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia.At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.

Summary:

The IT Support Technician II will work with IT Manager on various projects. The Role as an IT Support Technician II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to resolve customer issues in time of crisis to get them working again.

This is a hybrid position and candidate must be willing to work 3 days a week onsite.

Qualifications

Necessary Skills and Knowledge:

• Able to provide IT support to all levels of an organization; up to and including C-level.
• Proficient with Inventory and Asset Management.
• Proficient in Mobile Device Management.
• Proficient in Deploying Policies for devices and services.
• Proficient in Maintaining and Developing Service Catalogs and Portfolios.
• Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment.
• Skill in working harmoniously within cross-functional teams to achieve common objectives.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Possesses attention to detail and effective problem-solving skills.
• Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates.
• Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences.
• Basic understanding of relevant software, tools, and systems used in the corporate environment. This includes a proficiency in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel).
• Ability to lift at least 30 pounds and be comfortable moving various computer equipment.

Minimum Qualifications:

• Associate’s degree or equivalent years of experience
• Minimum six (6) years in the Information Technology field and previous experience providing Tier-1 IT support along with four (4) or more years providing Tier-2 IT support
• Experience within an enterprise environment
• Experience in IT Project and Portfolio Management
• Experience Supporting 100 or more users (on-site and remote users)
• Experience supporting Windows 10 / Office 365
• Experience Supporting iPads / Tablets / Laptops / Desktops / Mobile Phones
• Experience with Managing Accounts (AD, VoIP Phones, Mobile Device Management, etc.)
• Experience imaging and deploying laptops
• Hyrbid position, must be willing to work 3 days a week onsite.

Preferred Qualifications:

• Bachelor’s degree in Information Technology
• Certified in Microsoft AZ-900, SC-900, or MS-900
• Cloud (Microsoft Azure) and Microsoft 365 certifications
• Microsoft Technology Associate (MTA 93-349) OR Microsoft Certified Solutions Associate (MCSA – Windows 10)
• Previous experience working with Alaska Native Corporations (ANCs) and/or previous exposure to Alaska Native cultures
• Previous government contracting experience

Pay and Benefits

The hourly range for this position is $35.97 to $43.97.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. Our annual incentive compensation plan is designed to reward your contributions to Goldbelt's success. It's a profit-sharing initiative tied to our strategic objectives, demonstrating that your efforts directly impact our achievements. As an employee, you'll also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Responsibilities

Essential Job Functions:

• Manage daily monitoring of the ticket queue, MS Exchange, MS 365, preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications
• Routine IT housekeeping and preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions and modifications.
• Support information technology assets, executing a variety of routine technical SOPs on hardware, operating systems, or enterprise application software.
• Gain exposure to the entire IT network for Goldbelt’s operations and have the opportunity to assist with special projects as needed.
• Provide remote support using TeamViewer and similar tools.