IT Helpdesk Technician — Healthcare Systems Support

Taku Health Services, LLC; Tacoma (WA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Professional development opportunities

Job summary

Goldbelt is seeking an IT Helpdesk Technician to provide first-level technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations. The role requires strong troubleshooting, customer service, and the ability to manage multiple tasks in a dynamic environment.

Responsibilities include handling devices and software, assisting with access and connectivity issues, documenting incidents, and supporting contingency operations while protecting patient information.

Qualifications

• High school diploma or equivalent required.
• 1+ year of IT helpdesk or technical support experience required.
• Ability to pass an employment background check required.
• CompTIA A+ or equivalent certification preferred.

Responsibilities

• Provide first-level technical support for computers, telephones, peripherals, and software.
• Troubleshoot user access, connectivity, hardware, and software issues.
• Support systems used for beneficiary scheduling, referral management, reporting, and documentation.
• Escalate unresolved technical issues to appropriate support personnel.
• Maintain documentation of incidents, resolutions, and equipment.
• Assist with system outages and contingency operations.
• Provide technical assistance while protecting sensitive healthcare information.
• Perform additional duties as needed.

Skills

Troubleshooting

Customer service

Task management

Analytical skills

Organizational skills

Education

High school diploma

CompTIA A+ certification

Tools

Microsoft Office Suite

Job description

Goldbelt is seeking an IT Helpdesk Technician to provide first-level technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations. The role requires strong troubleshooting, customer service, and the ability to manage multiple tasks in a dynamic environment.

Responsibilities include handling devices and software, assisting with access and connectivity issues, documenting incidents, and supporting contingency operations while protecting patient information.