IT Helpdesk Technician

Taku Health Services, LLC; Tacoma (WA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Professional development opportunities

Job summary

Goldbelt is seeking an IT Helpdesk Technician to provide first-level technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations. The role requires strong troubleshooting, customer service, and the ability to manage multiple tasks in a dynamic environment.

Responsibilities include handling devices and software, assisting with access and connectivity issues, documenting incidents, and supporting contingency operations while protecting patient information.

Qualifications

• High school diploma or equivalent required.
• 1+ year of IT helpdesk or technical support experience required.
• Ability to pass an employment background check required.
• CompTIA A+ or equivalent certification preferred.

Responsibilities

• Provide first-level technical support for computers, telephones, peripherals, and software.
• Troubleshoot user access, connectivity, hardware, and software issues.
• Support systems used for beneficiary scheduling, referral management, reporting, and documentation.
• Escalate unresolved technical issues to appropriate support personnel.
• Maintain documentation of incidents, resolutions, and equipment.
• Assist with system outages and contingency operations.
• Provide technical assistance while protecting sensitive healthcare information.
• Perform additional duties as needed.

Skills

Troubleshooting

Customer service

Task management

Analytical skills

Organizational skills

Education

High school diploma

CompTIA A+ certification

Tools

Microsoft Office Suite

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary

The IT Helpdesk Technician provides technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations.

Responsibilities

Essential Job Functions

• Provide first-level technical support for computers, telephones, peripherals, and software.
• Troubleshoot user access, connectivity, hardware, and software issues.
• Support systems used for beneficiary scheduling, referral management, reporting, and documentation.
• Escalate unresolved technical issues to appropriate support personnel.
• Maintain documentation of incidents, resolutions, and equipment.
• Assist with system outages and contingency operations.
• Provide technical assistance while protecting sensitive healthcare information.
• Perform additional duties as needed.

Qualifications

Necessary Skills and Knowledge

• Strong troubleshooting and customer service skills.
• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications

• High school diploma or equivalent.
• 1+ year of IT helpdesk or technical support experience.
• Ability to pass an employment background check.

Preferred Qualifications

• CompTIA A+ or equivalent certification preferred.

Pay And Benefits

The pay rate for this position is $24 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.