IT Helpdesk Technician: Fast, Reliable Desktop Support

Onit, Inc; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Onit, Inc. in New York is seeking a Desktop Support Technician to resolve computer-related issues for our clients. You will provide hands-on support and help maintain hardware and software.

Join a team focused on delivering responsive IT assistance via phone, in person, or online. The role emphasizes strong troubleshooting, rapport with customers, and a positive, professional demeanor.

Qualifications

• Experience in IT or customer service.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.

Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Skills

IT experience

Customer service

Rapport-building

Troubleshooting

Professional demeanor

Job description

Onit, Inc. in New York is seeking a Desktop Support Technician to resolve computer-related issues for our clients. You will provide hands-on support and help maintain hardware and software.

Join a team focused on delivering responsive IT assistance via phone, in person, or online. The role emphasizes strong troubleshooting, rapport with customers, and a positive, professional demeanor.