On-Site IT Helpdesk Technician - Entry Level

ADP, Inc.; Purchase (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental coverage

401k plan

Paid time off

EAP

Job summary

Acture Solutions Inc. is seeking a Level I Helpdesk Technician in Purchase, NY to join our on-site IT support team.

You will be the first line of help for teachers and staff, handling requests in-person, by phone, or via the helpdesk system, and ensuring timely, documented resolutions. The role requires 1–3 years in desktop/application support with experience on Windows, macOS, Microsoft Office, Google Workspace, and basic networking.

Qualifications

• 1–3 years of desktop/application support or relevant technical support experience.

Responsibilities

• Providing responsive first-level support for desktop, software, and application-related issues.
• Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications.
• Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment.
• Managing support tickets, ensuring accurate documentation and timely resolutions.
• Escalating unresolved problems to higher-tier support as needed.
• Assisting in new hardware and software deployments, system imaging, and configuration.
• Offering user guidance and training on everyday tech tools.
• Performing basic network troubleshooting, including connectivity and printer access.
• Maintaining inventory of IT assets and support documentation.
• Upholding IT policies and ensuring compliance with company standards.

Skills

Problem-solving

Communication

Analytical thinking

Tools

Microsoft platforms

Apple platforms

Google platforms

Job description

Acture Solutions Inc. is seeking a Level I Helpdesk Technician in Purchase, NY to join our on-site IT support team.

You will be the first line of help for teachers and staff, handling requests in-person, by phone, or via the helpdesk system, and ensuring timely, documented resolutions. The role requires 1–3 years in desktop/application support with experience on Windows, macOS, Microsoft Office, Google Workspace, and basic networking.