IT Help Desk & End-User Support Lead

TTM Technologies; Logan (UT); On-site; USD 52,000 - 78,000; Full time

Job summary

TTM Technologies, Inc. is seeking a Client Services - Site Administrator with Level II/III support experience. You will handle help desk calls, record requests, resolve Level One issues, and train end-users across software applications.

Role requires strong communication skills, ability to work with minimal supervision, and experience with desktop hardware, Microsoft Office, and remote access tools. Travel not indicated.

Qualifications

• Two years of college-level work or equivalent required.
• 4+ years of end-user phone support in a network environment.
• Experience installing, upgrading, troubleshooting PCs and software.

Responsibilities

• Provide technical software, hardware and network problem resolution.
• Diagnose and resolve end-user PC, software, network and printer issues.
• Escalate complex problems to infrastructure team as needed.
• Create end-user training materials and FAQs.

Skills

Help desk support

End-user support

Technical troubleshooting

Communication skills

Remote access tools

Microsoft Office

Networking basics

Documentation

Mentoring junior technicians

Team collaboration

Learning new technologies

Education

Two years college level course work or equivalent

Tools

Microsoft Exchange Management

Microsoft Active Directory

Windows Server

Terminal Services

Cisco VPN

WebEx

Remote Access tools

DELL hardware

ITAR/EAR compliance tools

Job description

TTM Technologies, Inc. is seeking a Client Services - Site Administrator with Level II/III support experience. You will handle help desk calls, record requests, resolve Level One issues, and train end-users across software applications.

Role requires strong communication skills, ability to work with minimal supervision, and experience with desktop hardware, Microsoft Office, and remote access tools. Travel not indicated.