IT Help Desk & Desktop Support Specialist

TTM Technologies; Logan (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

401(k)

Paid vacation & holidays

Vision

Flexible Spending Account

Health Savings Account

Life insurance

Disability benefits

Job summary

TTM Technologies, Inc. is seeking a Client Services Support Technician to provide level-one IT support for end users, manage helpdesk tickets, and assist with desktop hardware/software issues at our Logan, Utah site.

You will work in a center with responsibilities across Helpdesk Call Center, Desktop Support, and Account Administration, including AD maintenance, VOIP, WebEx, and local network troubleshooting; strong communication and teamwork are essential.

Qualifications

• 2–3 years of related experience.
• MS or Cisco Certification is a plus
• Basic knowledge of current desktop and laptop operating systems and hardware
• Can install Microsoft Office and other desktop applications
• Able to follow established troubleshooting and other process documentation
• Good communications skills
• Can relay technical information in a manner the customer will understand
• Strong reading, documentation and basic math skills are required

Responsibilities

• Provide technical software, hardware and network problem resolution in a call center environment.
• Perform question/problem diagnosis and guiding users through step-by-step solutions.
• Identifies, diagnoses, and resolves Level One problems for user’s computer software and hardware, network, and internet connection problems
• Clearly communicate technical solutions to end-users in a user friendly, professional manner.
• Provide one-on-one end-user training as needed.
• Escalate more complex end-user problems to the appropriate team members.

Skills

Help Desk

End-user training

Network troubleshooting

Documentation

Communication skills

Autonomy

Tools

Microsoft Office Suite

Active Directory

VPN

WebEx

AirWatch

Oracle

Java

ManageEngine Suite

Terminal Services

Remote Access tools

Windows OS

Job description

TTM Technologies, Inc. is seeking a Client Services Support Technician to provide level-one IT support for end users, manage helpdesk tickets, and assist with desktop hardware/software issues at our Logan, Utah site.

You will work in a center with responsibilities across Helpdesk Call Center, Desktop Support, and Account Administration, including AD maintenance, VOIP, WebEx, and local network troubleshooting; strong communication and teamwork are essential.