IT Helpdesk Technician — 1:1 Device Program

Enidchamber; Enid (OK); On-site; USD 38,000 - 48,000; Full time

Job summary

Enid Public Schools is seeking a Computer Technician I to support the district's 1-to-1 device program, provide frontline HelpDesk triage, and assist with hardware/software troubleshooting across multiple school sites.

The role requires a high school diploma or GED with IT training; 1–3 years in IT HelpDesk is preferred, along with flexibility for overtime and travel between campuses. The position reports to the Director of IT.

Qualifications

• High school diploma or GED required; associate degree/technical training in IT preferred.
• 1–3 years of IT HelpDesk or hands-on IT support experience.
• Certifications like CompTIA A+, MCSA, or Google IT Support are a plus.

Responsibilities

• 1-to-1 program support: deploy and maintain district devices and peripherals.
• Staff the HelpDesk and resolve staff/students tickets promptly.
• Set up, configure, and maintain district workstation hardware and software.
• Deploy and troubleshoot desktop applications while respecting software licenses.
• Perform routine hardware maintenance, diagnostics, and repairs.
• Provide end-user and on-site support across district facilities.
• Maintain detailed service records and asset management in the ticketing system.
• Adapt to shifting scope and perform other duties as assigned.

Skills

Troubleshooting

Learning Ability

Confidentiality

Organization

Work Schedule Flexibility

Driver's License

Education

High School Diploma or GED

Associate degree or technical training (IT) preferred

1–3 years IT HelpDesk experience

Certifications (Preferred): CompTIA A+, MCSA, Google IT Support

Job description

Enid Public Schools is seeking a Computer Technician I to support the district's 1-to-1 device program, provide frontline HelpDesk triage, and assist with hardware/software troubleshooting across multiple school sites.

The role requires a high school diploma or GED with IT training; 1–3 years in IT HelpDesk is preferred, along with flexibility for overtime and travel between campuses. The position reports to the Director of IT.