Education IT Help Desk Technician

Nampa School District; Nampa (ID); On-site; USD 38,000 - 54,000; Full time

Job summary

Nampa School District is seeking a Help Desk Specialist to coordinate Student Led Helpdesks in secondary schools and provide general tech support to staff, students, and parents along with repair of district devices.

The role includes monitoring help desk channels, logging interactions, and performing tier 2 troubleshooting for staff and students, as well as assisting with training and device imaging.

Qualifications

• High School diploma or GED required.
• 1–2 years related office or technical experience preferred.
• Experience with help desk processes and ticket logging.
• Ability to support staff, students, and parents.
• Knowledge of Microsoft Office Applications and Office 365.

Responsibilities

• Monitor Help Desk channels (telephone, email, voicemail) for each school and district.
• Provide timely customer follow-up and responsive support.
• Log all interactions in the Help Desk software system.
• Provide tier 2 troubleshooting for staff and student devices.
• Support classroom technology (projectors, wireless displays).
• Perform RMA and dispatching duties for device servicing.
• Assist in training students for Tier 1 support.
• Attend faculty meetings as required.
• Document and publish troubleshooting steps for district resources.

Skills

Troubleshooting

Customer service

Teamwork

Effective communication

Adaptability

Education

High School diploma or GED

1–2 years related office/tech experience

Tools

Help Desk Software

Office 365

Windows OS

Apple OS X / iOS

Projector / wireless display tech

Job description

Nampa School District is seeking a Help Desk Specialist to coordinate Student Led Helpdesks in secondary schools and provide general tech support to staff, students, and parents along with repair of district devices.

The role includes monitoring help desk channels, logging interactions, and performing tier 2 troubleshooting for staff and students, as well as assisting with training and device imaging.