IT Helpdesk Technician

Elevate Technology Group; Town of Tonawanda (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Benefits

Job summary

Elevate Technology Group is seeking an IT Helpdesk Technician to provide support across users and help integrate AI tools in operations. The role involves hands-on IT support, aiding with Microsoft 365 environments, and engaging with employees to maximize technology use.

Ideal candidates should have 2+ years in IT support, possess strong troubleshooting skills, and be comfortable working with emerging technologies. A passion for AI tools is a key asset.

Qualifications

• 2+ years of experience in IT Support or Helpdesk.
• Experience with Microsoft 365 environments.
• Strong problem-solving abilities.

Responsibilities

• Provide day-to-day IT support across users and internal systems.
• Support AI tools including ChatGPT and Microsoft Copilot.
• Maintain internal documentation and user guidance.

Skills

IT Support

Helpdesk

Strong communication skills

Troubleshooting

AI tools interest

Tools

Microsoft 365

Okta

Google Workspace

Power Automate

Job description

IT Helpdesk Technician

Information Technology Helpdesk Technician

Location: Manhattan, New York

Salary: $60,000 - $70,000 + Benefits

Overview

We’re working with a rapidly scaling Ecommerce / Retail organization in Manhattan that is continuing to invest heavily into internal technology, AI tooling and operational efficiency. They’re looking for an IT Helpdesk Technician to support users across the business whilst also helping employees get more value from modern AI tools and internal systems. This is a business-facing support role with a modern edge.

Responsibilities

• Provide day-to-day IT support across users, devices and internal systems
• Support Microsoft 365, SaaS platforms and user access management
• Support employees with AI tools including ChatGPT, Claude, Microsoft Copilot and Gemini
• Identify repetitive tasks and operational inefficiencies that could benefit from automation or AI solutions
• Work closely with the Data & AI Engineering team on process improvement initiatives
• Support onboarding/offboarding, device setup and license management
• Maintain internal documentation, knowledge articles and user guidance

Requirements

• Previous experience (2+ years) within IT Support, Helpdesk or End User Support
• Experience supporting Microsoft 365 environments
• Strong communication skills and confidence supporting non-technical users
• Interest in AI tools and emerging technology
• Comfortable working across both support and project-focused work
• Strong troubleshooting and problem‑solving ability

Desirable

• Exposure to ChatGPT, Claude, Microsoft Copilot or similar AI tools
• Experience with Okta, Google Workspace or modern SaaS environments
• Exposure to automation tools such as Power Automate, Zapier or n8n

Why apply?

This is a genuinely modern helpdesk role where you’ll work closely with users across the business, gain exposure to AI enablement initiatives, and play a part in how emerging technology is adopted across a growing organization.

Keywords

IT Support, Helpdesk Technician, IT Helpdesk, Service Desk, Desktop Support, End User Support, Technical Support, Microsoft 365, Office 365, Entra ID, Azure AD, SaaS Support, Okta, Google Workspace, Windows Support, Device Management, User Support, AI Tools, ChatGPT, Claude AI, Microsoft Copilot