IT Support Engineer

Alexander Technology Group; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Alexander Technology Group in Boston, MA is seeking a Junior Systems Engineer to join a growing IT team. This role offers hands-on experience across systems engineering, endpoint management, security, automation, and AI, with a clear path beyond traditional help desk duties.

You’ll work in a small, collaborative environment supporting end users, owning meaningful projects, and partnering with senior leadership on infrastructure initiatives.

Qualifications

• 1–4 years IT support or systems administration.
• Strong troubleshooting in Windows environments.
• Experience with Microsoft technologies (Windows, Office, etc.).
• Excellent customer service and communication skills.

Responsibilities

• Provide day-to-day IT support for Windows workstations, laptops, mobile devices, and business applications.
• Configure, deploy, and maintain desktops, laptops, and other endpoint devices.
• Troubleshoot hardware, software, networking, and user access issues.
• Administer user accounts, permissions, and endpoint configurations.
• Support conference room AV equipment and badge access systems.
• Assist with endpoint security, phishing awareness, vulnerability remediation, and patch management.
• Create documentation, knowledge-base articles, and user-training materials.
• Identify opportunities to automate repetitive tasks using AI tools.
• Partner with senior technology leadership on infrastructure improvements and future technology initiatives.

Skills

Troubleshooting

Windows

Customer service

Communication

Self-motivation

AI tools

Tools

Intune

Okta

Microsoft 365

Google Workspace

Job description

Junior Systems Engineer

Location: Boston, MA

Schedule: 100% Onsite (Monday–Friday)

Compensation: $70,000–$100,000 + Annual Bonus

We’re partnering with a highly successful investment firm looking to add a Junior Systems Engineer to its growing IT team. This is an exceptional opportunity for an early‑career IT professional who wants to move beyond traditional help desk responsibilities and gain hands‑on experience across systems engineering, endpoint management, security, automation, and AI.

Working in a small, collaborative environment, you’ll support a close‑knit group of end users while taking ownership of meaningful projects. If you enjoy solving technical problems, improving processes, and leveraging AI to work smarter, this role offers outstanding exposure and career growth.

What You’ll Do

• Provide day‑to‑day IT support for Windows workstations, laptops, mobile devices, and business applications.
• Configure, deploy, and maintain desktops, laptops, and other endpoint devices throughout their lifecycle.
• Troubleshoot hardware, software, networking, and user access issues.
• Administer user accounts, permissions, and endpoint configurations.
• Support physical office technology, including conference room AV equipment and badge access systems.
• Assist with endpoint security, phishing awareness initiatives, vulnerability remediation, and patch management.
• Create documentation, knowledge‑base articles, and user‑training materials.
• Identify opportunities to automate repetitive tasks using AI tools such as ChatGPT or Claude.
• Partner with senior technology leadership on infrastructure improvements and future technology initiatives.

What We’re Looking For

• 1–4 years of experience in IT Support, Help Desk, Desktop Support, or Systems Administration.
• Strong troubleshooting skills in Windows environments.
• Experience supporting laptops, desktops, mobile devices, and Microsoft technologies.
• Excellent customer‑service and communication skills with the ability to support users at all levels.
• Interest in cybersecurity, endpoint management, automation, and modern IT operations.
• Self‑motivated, curious, and eager to learn new technologies.
• Experience with Google Workspace, Microsoft 365, Intune, Okta, or endpoint‑management tools is a plus.
• Exposure to AI tools such as ChatGPT or Claude is highly desirable.

For more information, please send your resume to Alex Nizolek [e-mail].

We are only able to consider local candidates at this time.

No third‑party agencies or C2C.