Desktop Support Technician

TSG Risk Management; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

TSG Risk Management seeks a Desktop Support Analyst in New York City to deliver high-quality end-user support in a fast-paced environment. The role requires 2 to 5 years of hands-on desktop and IT support experience, with proficiency in Windows, Microsoft 365, Active Directory, and endpoint management.

The successful candidate will handle both onsite and remote requests, troubleshoot hardware and software issues, and maintain documentation and user accounts.

Qualifications

• 2 to 5 years of desktop support, help desk, or end‑user support experience.
• Hands‑on experience supporting Windows operating systems.
• Experience troubleshooting Microsoft 365 and Office applications.
• Working knowledge of Active Directory or Microsoft Entra ID.
• Familiarity with Microsoft Intune or another endpoint management platform.
• Experience using ServiceNow, Jira Service Management, or a similar ticketing system.
• Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and wireless connectivity.
• Experience installing and troubleshooting desktops, laptops, printers, and peripherals.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite and remote technical support to end users.
• Perform desk‑side troubleshooting for hardware, software, and connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, peripherals, and related equipment.
• Support Windows operating systems and endpoint devices.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Assist with password resets, access issues, user accounts, security groups, and permissions.
• Perform basic user administration in Active Directory and Microsoft Entra ID.
• Assist with endpoint setup, enrollment, and management using Microsoft Intune or a similar platform.
• Respond to incidents and service requests through ServiceNow or a comparable ticketing system.
• Troubleshoot basic networking issues involving VPN access, Wi‑Fi, TCP/IP, and DNS.
• Support mobile devices and mobile device management when needed.
• Maintain accurate documentation of support activities, troubleshooting steps, and resolutions.
• Assist with new‑hire setups, equipment deployments, system upgrades, and technology rollouts.
• Escalate complex technical issues to the appropriate internal teams.
• Provide professional, approachable, and service‑oriented support to employees and internal stakeholders.

Skills

Desktop support

Windows OS

Microsoft 365

Active Directory / Entra ID

Intune / endpoint management

ServiceNow / Jira Service Management

Networking basics

Onsite and remote support

Customer service

Multi-user request management

Tools

ServiceNow

Jira Service Management

Microsoft Intune

Job description

Desktop Support Analyst

Position Summary

We are seeking a motivated and customer-focused Desktop Support Analyst to provide high-quality technical support to employees in a fast-paced, professional environment.

The ideal candidate will have 2 to 5 years of hands‑on desktop support, help desk, or end‑user support experience. This individual should be comfortable troubleshooting hardware, software, Microsoft technologies, and basic connectivity issues while providing professional and responsive service to both technical and non-technical users.

This is an onsite position in New York City and is best suited for a junior to mid‑level IT professional who can independently resolve common support issues while continuing to expand their technical knowledge.

Key Responsibilities

• Provide onsite and remote technical support to end users
• Perform desk‑side troubleshooting for hardware, software, and connectivity issues
• Install, configure, and maintain desktops, laptops, printers, peripherals, and related equipment
• Support Windows operating systems and endpoint devices
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
• Assist with password resets, access issues, user accounts, security groups, and permissions
• Perform basic user administration in Active Directory and Microsoft Entra ID
• Assist with endpoint setup, enrollment, and management using Microsoft Intune or a similar platform
• Respond to incidents and service requests through ServiceNow or a comparable ticketing system
• Troubleshoot basic networking issues involving VPN access, Wi‑Fi, TCP/IP, and DNS
• Support mobile devices and mobile device management when needed
• Maintain accurate documentation of support activities, troubleshooting steps, and resolutions
• Assist with new‑hire setups, equipment deployments, system upgrades, and technology rollouts
• Escalate complex technical issues to the appropriate internal teams
• Provide professional, approachable, and service‑oriented support to employees and internal stakeholders

Required Qualifications

• 2 to 5 years of desktop support, help desk, or end‑user support experience
• Hands‑on experience supporting Windows operating systems
• Experience troubleshooting Microsoft 365 and Office applications
• Working knowledge of Active Directory or Microsoft Entra ID
• Familiarity with Microsoft Intune or another endpoint management platform
• Experience using ServiceNow, Jira Service Management, or a similar ticketing system
• Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and wireless connectivity
• Experience installing and troubleshooting desktops, laptops, printers, and peripherals
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skillsAbility to communicate technical information clearly to non‑technical users
• Professional and service‑oriented approach
• Ability to manage multiple requests in a fast‑paced support environment
• Ability to work onsite in New York, NY

Preferred Qualifications

• Experience supporting SharePoint Online
• Experience providing executive or VIP support
• Experience working in a corporate or enterprise environment
• Exposure to mobile device management
• Experience supporting both onsite and remote employees
• Familiarity with ITIL‑based support processes

Position Details

Job Title: Desktop Support Analyst
Experience Level: Junior to Mid-Level
Job Type: Full-time
Salary: $80,000 to $90,000 per year
Schedule: Monday through Friday
Expected Hours: 40 hours per week
Work Location: Onsite in New York, NY