Help Desk Technician

CFS; Keenesburg (CO); On-site; USD 47,000 - 58,000; Full time

Job summary

CFS in Keenesburg, CO is seeking a hands-on Help Desk Technician to support users across Windows, macOS, iOS, and Android. You’ll manage devices, resolve issues, and gain exposure to Microsoft 365, Intune, and security practices in a growing IT team.

You’ll work directly with IT leadership, contribute to asset management, procurement, and A/V support, and build a long-term career in a stable, full-time role with mentorship and growth potential.

Qualifications

• 1-2+ years of IT support, help desk, or desktop support experience.
• Experience with Microsoft 365, Intune, Exchange Online, SharePoint, and Microsoft Endpoint Manager.
• Experience supporting Windows, macOS, iOS, and Android devices.
• Knowledge of networking fundamentals, user access management, and endpoint security best practices.

Responsibilities

• Provide Tier 1 support for Microsoft 365, Exchange Online, SharePoint, and user access issues
• Configure, deploy, and support Windows, macOS, iOS, and Android devices
• Manage mobile devices and endpoint enrollment through Microsoft Intune and MDM solutions
• Troubleshoot hardware, software, printer, connectivity, and application issues
• Maintain accurate IT documentation, device inventory, and support records
• Support hardware procurement, onboarding activities, security initiatives, and audio/visual technology setups

Skills

IT support

End-user support

Documentation

Tools

Microsoft 365

Intune

Exchange Online

SharePoint

Microsoft Endpoint Manager

MDM solutions

Windows

macOS

iOS

Android

Job description

Looking to grow your IT career in a hands-on environment where you'll gain exposure to modern technologies, work closely with IT leadership, and directly impact a rapidly expanding organization? This is an excellent opportunity for someone who enjoys supporting users, managing devices, and building a long-term career in IT.
Help Desk Technician
Salary: $47,000 - $58,000
Why This Opportunity Stands Out

• Join a growing organization where IT is highly visible and critical to daily operations
• Work directly with IT leadership and gain mentorship from a small, collaborative technology team
• Build experience across Microsoft 365, Intune, endpoint management, security, and device lifecycle support
• Gain exposure to Windows, macOS, iOS, and Android environments
• Make a meaningful impact supporting employees across multiple departments and locations
• Expand your technical skills beyond traditional help desk work through asset management, procurement, security, and A/V support
• Enjoy a stable, full-time opportunity with long-term growth potential
• Be part of a culture that values reliability, initiative, customer service, and continuous learning

Key Responsibilities For The Help Desk Technician

• Provide Tier 1 support for Microsoft 365, Exchange Online, SharePoint, and user access issues
• Configure, deploy, and support Windows, macOS, iOS, and Android devices
• Manage mobile devices and endpoint enrollment through Microsoft Intune and MDM solutions
• Troubleshoot hardware, software, printer, connectivity, and application issues
• Maintain accurate IT documentation, device inventory, and support records
• Support hardware procurement, onboarding activities, security initiatives, and audio/visual technology setups

Qualifications For The Help Desk Technician

• 1-2+ years of IT support, help desk, or desktop support experience
• Experience with Microsoft 365, Intune, Exchange Online, SharePoint, and Microsoft Endpoint Manager
• Experience supporting Windows, macOS, iOS, and Android devices
• Knowledge of networking fundamentals, user access management, and endpoint security best practices

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