IT Helpdesk Tech: Windows & Device Imaging Specialist

Lifetime Products, Inc

Mascot (TN)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical, Vision, Dental, and Life Ins.

Disability insurance

401K Retirement Plan with matching

Paid Holidays and Paid Time Off

Profit Sharing

Job summary

Lifetime Products Inc. is seeking an IT Helpdesk Tech to join our team in Mascot, TN. You will support and provide customer service on company-supported computer applications, platforms and devices, troubleshooting issues and advising users on next steps.

Responsibilities include responding to requests for technical assistance, diagnosing hardware and software problems, deploying equipment, imaging laptops, and maintaining records in the ticketing system. Overtime may be required as needed.

Qualifications

One-year certificate from college or technical school or 3–6 months related experience
CompTIA A+, Microsoft, or ITIL Foundation Certification preferred but not required
Valid TN driver's license with clean MVR
Working knowledge of Windows desktop OS and Microsoft 365

Responsibilities

Responds to requests for technical assistance in person, via phone or electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Identify and escalation situations requiring urgent attention
Deploy computer equipment to users throughout the company
Image and maintain laptops for employee use
Instructs users in use of equipment, software, and manuals
Provides updates, status, and completion information to manager or users