Help Desk Tech

Lifetime Products; Knoxville (TN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical Vision Dental Life Insurance

Disability insurance

401K with matching contributions

Paid Holidays and PTO

Profit sharing

Job summary

Lifetime Products Inc. is seeking an IT Helpdesk Tech to join our team in Mascot, TN. You will support and provide customer service on company-supported computer applications, platforms, and devices, troubleshooting issues and advising users on appropriate actions.

Responsibilities include diagnosing hardware and software problems, imaging and deploying devices, and maintaining clear communication with users and management. Some overtime may be required as part of the role.

Qualifications

• One-year certificate from college or technical school or 3–6 months related experience.
• CompTIA A+, Microsoft, or ITIL Foundation certification preferred but not required.
• Valid TN driver’s license with a clean MVR.
• Experience imaging, configuring, and deploying desktops, laptops, printers, and mobile devices.
• Ability to document work accurately in a ticketing system.
• Strong communication with non-technical users.

Responsibilities

• Responds to requests for technical assistance in person, via phone or electronically.
• Diagnose and resolve hardware and software issues.
• Research questions using available information resources.
• Identify and escalate situations requiring urgent attention.
• Deploy computer equipment to users throughout the company.
• Image and maintain laptops for employee use.
• Instruct users in equipment, software, and manuals.
• Provide updates to manager and users via ticketing system.

Skills

Windows OS

Microsoft 365

Ticketing system

Customer service

Documentation

Education

One-year certificate / 3–6 months experience

Job description

Lifetime Products Inc., is seeking an IT Helpdesk Tech to join our team in Mascot, TN.

About Lifetime

Lifetime Products, Inc. is the world's leading manufacturer of folding tables, chairs, basketball systems, sheds, swing sets, lawn and garden equipment, water sports equipment and more. Lifetime has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that feature superior strength and durability.

Job Summary

In this position you will support and provide customer service on company supported computer applications, platforms and devices. Troubleshoot issues and advise customers on appropriate action.

Essential Duties and Responsibilities include the following (Other duties may be assigned)

• Responds to requests for technical assistance in person, via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Identify and escalat situations requiring urgent attention
• Deploy computer equipment to users throughout the company
• Image and maintain laptops for employee use
• Instructs users in use of equipment, software, and manuals
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
• There will be times that overtime hours will be required to perform the essential functions of the job

Qualifications

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• CompTIA A+, Microsoft, or ITIL Foundation Certification preferred but not required
• Valid TN driver's license with a clean MVR
• Working knowledge of Microsoft Windows desktop operating systems and Microsoft 365 applications
• Experience imaging, configuring, and deploying desktops, laptops, printers, and mobile devices
• Ability to document work accurately in a ticketing or problem request tracking system
• Ability to explain technical concepts clearly to non-technical users
• Intermediate computer knowledge, ten key, knowledge of Word, Excel, and Outlook
• Problem solving and decision making abilities.
• Must be self-motivated and work well with others in a team setting.
• Excellent attendance.
• Good oral and written communication skills
• Customer Service oriented
• Planning and organizational skills
• Excellent attention to detail

Benefits We Offer

• Medical, Vision, Dental, and Life Insurance
• Disability insurance
• 401K Retirement Plan with matching Contributions
• Paid Holidays and Paid Time Off
• Profit Sharing

Lifetime Products is an Equal Opportunity Employer.