Help Desk Tech

Lifetime Products, Inc; Mascot (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, Dental, and Life Ins.

Disability insurance

401K Retirement Plan with matching

Paid Holidays and Paid Time Off

Profit Sharing

Job summary

Lifetime Products Inc. is seeking an IT Helpdesk Tech to join our team in Mascot, TN. You will support and provide customer service on company-supported computer applications, platforms and devices, troubleshooting issues and advising users on next steps.

Responsibilities include responding to requests for technical assistance, diagnosing hardware and software problems, deploying equipment, imaging laptops, and maintaining records in the ticketing system. Overtime may be required as needed.

Qualifications

• One-year certificate from college or technical school or 3–6 months related experience
• CompTIA A+, Microsoft, or ITIL Foundation Certification preferred but not required
• Valid TN driver's license with clean MVR
• Working knowledge of Windows desktop OS and Microsoft 365

Responsibilities

• Responds to requests for technical assistance in person, via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Identify and escalation situations requiring urgent attention
• Deploy computer equipment to users throughout the company
• Image and maintain laptops for employee use
• Instructs users in use of equipment, software, and manuals
• Provides updates, status, and completion information to manager or users

Skills

Customer service

Technical troubleshooting

Windows OS

Microsoft 365

Imaging hardware

Education

One-year certificate from college/technical school

IT certifications (preferred)

Tools

Ticketing system

Imaging software

Job description

Lifetime Products Inc., is seeking an IT Helpdesk Tech to join our team in Mascot, TN.

Lifetime Products, Inc. is the world's leading manufacturer of folding tables, chairs, basketball systems, sheds, swing sets, lawn and garden equipment, water sports equipment and more. Lifetime has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that feature superior strength and durability.

Job Summary:

In this position you will support and provide customer service on company supported computer applications, platforms and devices. Troubleshoot issues and advise customers on appropriate action.

Essential Duties and Responsibilities include the following (Other duties may be assigned):

• Responds to requests for technical assistance in person, via phone or electronically


• Diagnose and resolve technical hardware and software issues


• Research questions using available information resources


• Identify and escalation situations requiring urgent attention


• Deploy computer equipment to users throughout the company


• Image and maintain laptops for employee use


• Instructs users in use of equipment, software, and manuals


• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication


• There will be times that overtime hours will be required to perform the essential functions of the job

Qualifications:

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.


• CompTIA A+, Microsoft, or ITIL Foundation Certification preferred but not required


• Valid TN driver's license with a clean MVR


• Working knowledge of Microsoft Windows desktop operating systems and Microsoft 365 applications


• Experience imaging, configuring, and deploying desktops, laptops, printers, and mobile devices


• Ability to document work accurately in a ticketing or problem request tracking system


• Ability to explain technical concepts clearly to non-technical users


• Intermediate computer knowledge, ten key, knowledge of Word, Excel, and Outlook


• Problem solving and decision making abilities.


• Must be self-motivated and work well with others in a team setting.


• Excellent attendance.


• Good oral and written communication skills


• Customer Service oriented


• Planning and organizational skills


• Excellent attention to detail

Benefits We Offer:

• Medical, Vision, Dental, and Life Insurance


• Disability insurance


• 401K Retirement Plan with matching Contributions


• Paid Holidays and Paid Time Off


• Profit Sharing

Lifetime Products is an Equal Opportunity Employer.