Help Desk Tech

Lifetime Products; Mascot (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical vision dental life insurance

Disability insurance

401K Retirement Plan with matching

Paid holidays and PTO

Profit Sharing

Job summary

Lifetime Products Inc. in Mascot, TN seeks an IT Helpdesk Tech to support company software, platforms, and devices. You will troubleshoot, assist users, and ensure timely ticket updates.

Responsibilities include deploying and imaging laptops, providing user education, and maintaining issue records. Some overtime may be required to meet IT service levels.

Qualifications

• One-year certificate or 3–6 months related experience or equivalent.
• Familiarity with Windows desktop OS and Microsoft 365.
• Experience imaging, configuring, and deploying desktops and laptops.
• Ability to document work clearly in a ticketing/tracking system.
• Strong communication, problem solving and teamwork skills.

Responsibilities

• Provide technical assistance via in-person, phone, or electronic means.
• Diagnose hardware and software issues and advise on action.
• Deploy and image computer equipment for users company-wide.
• Maintain asset inventory and update issue tickets promptly.
• Occasional overtime may be required to fulfill duties.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Problem solving

Documentation

Windows

Microsoft 365

Imaging laptops

Education

One-year certificate

3–6 months related exp.

Equivalent education/experience

Tools

Ticketing system

Microsoft 365 apps

Desktops/Printers deployment

Imaging software

Job description

Lifetime Products Inc., is seeking an IT Helpdesk Tech to join our team in Mascot, TN.

About Lifetime

Lifetime Products, Inc. is the world's leading manufacturer of folding tables, chairs, basketball systems, sheds, swing sets, lawn and garden equipment, water sports equipment and more. Lifetime has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that feature superior strength and durability.

Job Summary

In this position you will support and provide customer service on company supported computer applications, platforms and devices. Troubleshoot issues and advise customers on appropriate action.

Essential Duties and Responsibilities include the following (Other duties may be assigned)

• Responds to requests for technical assistance in person, via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Identify and escalat situations requiring urgent attention
• Deploy computer equipment to users throughout the company
• Image and maintain laptops for employee use
• Instructs users in use of equipment, software, and manuals
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
• There will be times that overtime hours will be required to perform the essential functions of the job

Qualifications

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• CompTIA A+, Microsoft, or ITIL Foundation Certification preferred but not required
• Valid TN driver's license with a clean MVR
• Working knowledge of Microsoft Windows desktop operating systems and Microsoft 365 applications
• Experience imaging, configuring, and deploying desktops, laptops, printers, and mobile devices
• Ability to document work accurately in a ticketing or problem request tracking system
• Ability to explain technical concepts clearly to non-technical users
• Intermediate computer knowledge, ten key, knowledge of Word, Excel, and Outlook
• Problem solving and decision making abilities.
• Must be self-motivated and work well with others in a team setting.
• Excellent attendance.
• Good oral and written communication skills
• Customer Service oriented
• Planning and organizational skills
• Excellent attention to detail

Benefits We Offer

• Medical, Vision, Dental, and Life Insurance
• Disability insurance
• 401K Retirement Plan with matching Contributions
• Paid Holidays and Paid Time Off
• Profit Sharing

Lifetime Products is an Equal Opportunity Employer.