IT Helpdesk Support Specialist - Customer-Centric Tech

QNB Bank; Quakertown (Bucks County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive salary

Paid Time Off

Employee Stock Purchase Plan

Job summary

QNB Bank is hiring a Full-Time Information Technology Helpdesk Support to provide first-line technical assistance to staff and customers. You will troubleshoot hardware and software, guide users through issues, and maintain detailed records while upholding our customer-focused values.

The role follows a 8:30 a.m. – 5:00 p.m. Monday–Friday schedule with on-call availability for urgent issues. Collaboration and ongoing learning are encouraged to advance our technology efforts.

Qualifications

• High school diploma or equivalent.
• Intermediate knowledge of Microsoft Windows and Office365 products.
• Able to train users on applications and document processes.
• Strong interpersonal, verbal and communication skills.
• Proven ability to work with all levels of employees and vendors.
• Effective problem-solving skills and teamwork.
• Able to analyze and resolve hardware/software issues.
• Must be able to lift and maneuver 50 pounds.

Responsibilities

• Provide first-line technical support to staff and customers.
• Troubleshoot hardware and software issues.
• Guide users through technical challenges.
• Maintain detailed records of interactions and issues.
• On-call availability as needed outside normal hours.
• Collaborate with the team on technology projects.

Skills

Windows OS

Office 365

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Mobile device management

Job description

QNB Bank is hiring a Full-Time Information Technology Helpdesk Support to provide first-line technical assistance to staff and customers. You will troubleshoot hardware and software, guide users through issues, and maintain detailed records while upholding our customer-focused values.

The role follows a 8:30 a.m. – 5:00 p.m. Monday–Friday schedule with on-call availability for urgent issues. Collaboration and ongoing learning are encouraged to advance our technology efforts.