Bank IT Support Specialist

Amnat; Wichita Falls (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Amnat seeks an IT Help Desk Specialist to provide technical support for bank employees and customers, ensuring smooth technology operations across hardware, software and network systems. You will troubleshoot issues, manage user accounts and resolve incidents via phone, email, chat or in-person, while following security policies.

In this role you will maintain IT equipment, document solutions, contribute to a knowledge base and deliver friendly, customer-focused service, collaborating with IT

Qualifications

• Associate’s degree in Computer Science, Information Technology or related field.
• Prior IT support or help desk experience, preferably in banking or financial services.
• Strong knowledge of banking applications, core banking systems and financial software.
• Familiarity with network protocols, hardware components and operating systems (Windows, macOS, etc.).
• Relevant certifications such as CompTIA A+, MCP, or similar would be an advantage.

Responsibilities

• Provide timely and effective technical support to bank staff and customers via phone, email, chat or in person.
• Troubleshoot hardware and software issues to minimize downtime.
• Create and manage user accounts with appropriate access levels.
• Log, track and prioritize IT requests using the bank’s ticketing system.
• Install, update and configure software on workstations and educate users.
• Perform maintenance and repairs on hardware and coordinate with vendors.
• Assist with network connectivity and security configurations.
• Maintain accurate documentation and contribute to the knowledge base.
• Adhere to IT security policies and educate end-users.
• Stay informed about new technologies to improve IT infrastructure.

Skills

IT support experience

Banking applications knowledge

Networking basics

Windows/macOS familiarity

Education

Associate’s degree in Computer Science or IT

Tools

Ticketing system

Job description

Amnat seeks an IT Help Desk Specialist to provide technical support for bank employees and customers, ensuring smooth technology operations across hardware, software and network systems. You will troubleshoot issues, manage user accounts and resolve incidents via phone, email, chat or in-person, while following security policies.

In this role you will maintain IT equipment, document solutions, contribute to a knowledge base and deliver friendly, customer-focused service, collaborating with IT