IT Helpdesk Specialist: Windows, macOS, iOS Support

Stevens Construction, Inc.; Fort Myers (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Stevens Construction, Inc. in Fort Myers, FL is seeking an IT Helpdesk Specialist to diagnose and resolve hardware and software issues for our growing team. You will provide timely, friendly support and maintain a high level of accuracy and attention to detail.

Ideal candidates have 1–2 years in IT support, experience with Windows, macOS, iOS, and Microsoft 365, plus strong communication and problem-solving skills. A willingness to learn and take on new responsibilities is essential.

Qualifications

• 1-2 years of IT helpdesk, desktop support, technical support, or equivalent hands-on experience.
• Experience supporting Windows, macOS, and iOS devices.
• Familiarity with Microsoft 365 applications and services.
• Basic understanding of Microsoft 365 environment.
• Basic networking and troubleshooting knowledge.
• Experience with audiovisual or conference room technology is a plus.
• Customer service experience preferred.
• Strong communication, organization, and problem-solving skills.
• Detail-oriented and comfortable managing multiple requests.
• Willingness to learn new systems and take on additional responsibilities over time.

Responsibilities

• Diagnose and resolve hardware and software issues for staff.
• Elevate complex problems as needed and provide timely solutions.
• Work independently with high attention to detail to support the team.

Skills

IT helpdesk

Desktop support

Windows

macOS

iOS devices

Microsoft 365

Networking basics

Customer service

Communication skills

Problem solving

Tools

Microsoft 365 Admin Center

AV/conference room tech

Job description

Stevens Construction, Inc. in Fort Myers, FL is seeking an IT Helpdesk Specialist to diagnose and resolve hardware and software issues for our growing team. You will provide timely, friendly support and maintain a high level of accuracy and attention to detail.

Ideal candidates have 1–2 years in IT support, experience with Windows, macOS, iOS, and Microsoft 365, plus strong communication and problem-solving skills. A willingness to learn and take on new responsibilities is essential.