Helpdesk Technician I: Windows & Mac Support

Juniper; Fort Myers (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

PTO plans

Job summary

A prominent landscaping firm in Fort Myers, Florida is seeking a Level 1 Helpdesk Technician to provide on-site technical support to employees. The role involves diagnosing and resolving hardware, software, and system issues, managing user onboarding and offboarding, and maintaining IT documentation. Candidates should have a high school diploma and at least one year of relevant experience. The firm offers excellent benefits and opportunities for career growth.

Qualifications

• Minimum 1 year of experience in a desktop support or helpdesk role.
• CompTIA A+ certification preferred; other relevant certifications are a plus.
• Strong verbal and written communication skills.

Responsibilities

• Provide timely first-level technical support for end users.
• Support user onboarding and offboarding processes.
• Log, categorize, and track all incidents in the ticketing system.

Skills

Technical support

Troubleshooting

Communication

User onboarding

Inventory tracking

Education

High school diploma or equivalent

Associate degree in IT or related field

Tools

Windows 10/11

macOS

iOS/Android

Job description

A prominent landscaping firm in Fort Myers, Florida is seeking a Level 1 Helpdesk Technician to provide on-site technical support to employees. The role involves diagnosing and resolving hardware, software, and system issues, managing user onboarding and offboarding, and maintaining IT documentation. Candidates should have a high school diploma and at least one year of relevant experience. The firm offers excellent benefits and opportunities for career growth.