IT Helpdesk Specialist: Remote & On-site Support

Signature Performance, Inc; United States; Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

Tuition Assistance

401(k) with Employer Match

Job summary

Signature Performance, Inc is seeking an IT Customer Service Support professional who is passionate about providing excellent customer service. You will be responsible for answering calls and emails, aiming for first call resolution and high customer satisfaction scores.

The role requires excellent verbal and written communication skills, experience in IT technical support, and a commitment to professionalism and integrity.

Qualifications

• Minimum 1 year in a customer service role emphasizing IT/technical support.
• Ability to conduct business with professionalism, trust, and integrity.
• Experience with remote workstation support and troubleshooting.

Responsibilities

• Answer incoming calls or emails for IT support.
• Achieve first call resolution and 90% customer satisfaction.
• Document call activity in the ticketing system.
• Provide training frameworks and user support procedures.

Skills

Customer service

Verbal communication

Written communication

Problem-solving

Technical support

Active Directory

Office 365

Windows 10/11

Education

CompTIA A+ certification

Job description

Signature Performance, Inc is seeking an IT Customer Service Support professional who is passionate about providing excellent customer service. You will be responsible for answering calls and emails, aiming for first call resolution and high customer satisfaction scores.

The role requires excellent verbal and written communication skills, experience in IT technical support, and a commitment to professionalism and integrity.