IT Helpdesk Specialist - Remote & On-Site End-User Support

Harvey Performance Company, LLC; Meridian (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

401k match

Job summary

Harvey Performance Company is seeking a Helpdesk Specialist to support our Meridian facility. You will install and configure client systems, manage user accounts, and handle tickets through ServiceDesk Plus and Kaseya.

The role involves asset management, network diagnostics, and end-user support for Windows environments. The ideal candidate has an associate or bachelor’s in a technical field and prior experience in education, office, or manufacturing settings.

Qualifications

• Associate's or Bachelor's degree in computer science or a technical field preferred.
• Experience supporting end users in office/manufacturing environments is a plus.
• Familiarity with helpdesk ticketing systems and asset management.

Responsibilities

• Install and rebuild client systems, configure hardware and software.
• Manage security permissions and file shares.
• Install and update applications like M365, Adobe, Autodesk and Windows OS.
• Create and manage user accounts in Active Directory.
• Run and close ServiceDesk Plus/Kaseya tickets (Tier I/other support).
• Asset management and organizing server/storage areas.
• Troubleshoot LAN/WAN issues and perform system diagnostics.
• Provide step-by-step problem solving and follow-up on resolutions.

Skills

Helpdesk support

End-user support

Network troubleshooting

Hardware provisioning

Software installation

Customer service

Education

Associate's or Bachelor's degree in CS or technical field

Tools

ServiceDesk Plus

Kaseya

Spiceworks

Active Directory

Windows operating systems

Job description

Harvey Performance Company is seeking a Helpdesk Specialist to support our Meridian facility. You will install and configure client systems, manage user accounts, and handle tickets through ServiceDesk Plus and Kaseya.

The role involves asset management, network diagnostics, and end-user support for Windows environments. The ideal candidate has an associate or bachelor’s in a technical field and prior experience in education, office, or manufacturing settings.