Helpdesk Specialist

Harvey Performance Company, LLC; Meridian (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

401k match

Job summary

Harvey Performance Company is seeking a Helpdesk Specialist to support our Meridian facility. You will install and configure client systems, manage user accounts, and handle tickets through ServiceDesk Plus and Kaseya.

The role involves asset management, network diagnostics, and end-user support for Windows environments. The ideal candidate has an associate or bachelor’s in a technical field and prior experience in education, office, or manufacturing settings.

Qualifications

• Associate's or Bachelor's degree in computer science or a technical field preferred.
• Experience supporting end users in office/manufacturing environments is a plus.
• Familiarity with helpdesk ticketing systems and asset management.

Responsibilities

• Install and rebuild client systems, configure hardware and software.
• Manage security permissions and file shares.
• Install and update applications like M365, Adobe, Autodesk and Windows OS.
• Create and manage user accounts in Active Directory.
• Run and close ServiceDesk Plus/Kaseya tickets (Tier I/other support).
• Asset management and organizing server/storage areas.
• Troubleshoot LAN/WAN issues and perform system diagnostics.
• Provide step-by-step problem solving and follow-up on resolutions.

Skills

Helpdesk support

End-user support

Network troubleshooting

Hardware provisioning

Software installation

Customer service

Education

Associate's or Bachelor's degree in CS or technical field

Tools

ServiceDesk Plus

Kaseya

Spiceworks

Active Directory

Windows operating systems

Job description

Harvey Performance Company is a fun, dynamic, and fast-growing company of people who care about community, celebrating our successes, and creating opportunities for personal and professional advancement.

THE OPPORTUNITY:

The Helpdesk Specialist position is responsible for supporting our Meridian facility through effective management of our helpdesk system, provisioning hardware, installation/configuration of software, and maintenance of systems used by our local and remote end users. Our ideal candidate will ensure that our end user systems hardware, operating system, software, and miscellaneous peripherals function as expected and provide support as needed.

IN THIS ROLE, YOU WILL:

• Install new / rebuild existing client systems, configure hardware, peripherals, and software.
• Manage and apply security permissions to file share directories and manage cleanup efforts.
• Install, configure, and update applications such as M365, Adobe, Autodesk, Tool Studio and Windows OS.
• Develop and maintain installation and configuration procedures for existing/new systems and keep up to date with policies and procedures.
• Create, change, and delete user accounts in active directory as needed.
• Manage Helpdesk system ServiceDesk Plus and Kaseya as well as all related helpdesk tickets and provides Tier I/other support per request from various end users.
• Responsible for all Asset management, asset storage and organization of server rooms and storage areas.
• Run diagnostic programs to resolve problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Walk customers through problem-solving process and follow up to ensure issue resolution.
• Repair and recover from hardware or software failures and coordinate and communicate with impacted constituencies.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Collaborate with managed service provider (Apex).

YOU'LL BRING:

• Associate's or bachelor's degree in computer science or another technical field preferred.
• Exposure to the following preferred:
  • Active Directory
  • Kaseya or similar end user remote support software
  • Service Desk Plus, Spiceworks or other help desk ticketing system
  • Microsoft or comparable imaging software
  • Lan Sweeper or similar IT asset management system
  • Windows XP, 8, 10 Operating Systems
  • Windows Server 2008, 2012, or 2016
  • iPhone and Android phone support
  • HP, Canon, Zebra, and Sato printer support
  • Zultys phone system
• Experience supporting end users in an educational, office or manufacturing environment.

WHERE YOU'LL WORK:

• You'll be at our freshly renovated facility resides in Meridian, ID, just on the edge of the border with iconic Boise, ID. Here at Harvey, we believe in fostering a strong work-life balance, enabling you to thrive professionally while embracing the charm of Meridian and downtown life of Boise.

WHAT HARVEY PROVIDES:

• A fun, rapid-growing environment where new opportunities are regularly made available.
• Opportunities for training and development, including tuition reimbursement.
• A comprehensive benefits package, including PTO, paid holidays, health, dental, vision insurance, and a 401k match program.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.