IT Helpdesk Technician – User Support & Troubleshooting

Imagenet Consulting; Carrollton (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Paycom - ATS is seeking an IT Helpdesk Technician to support and maintain company technology in Carrollton, TX. You will handle work orders, assist users with hardware and software issues, and document problems for management review.

The role requires a high school diploma or GED, proficiency with Microsoft Office and Windows OS, and 1–2 years of related experience; a bachelor’s degree is preferred. Ability to work independently and in a team is essential.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Windows desktop OS.
• Bachelor’s degree preferred; 1–2 years of similar experience preferred.
• Must be able to perform duties with minimal assistance.

Responsibilities

• Monitor and maintain company technology; connect/setup hardware and install software.
• Provide helpdesk support via in-person, phone, or email; troubleshoot issues.
• Document hardware/software failures and report status to management.
• Train users on new applications and coordinate user support activities.
• Collaborate with users and IT staff to develop new approaches.
• Follow helpdesk policies; complete tasks accurately and on time.
• Acquire knowledge of network OS, hardware, and software; prepare hardware for disposal.

Skills

Excellent communication

Customer service

Analytical problem solving

Time management

Teamwork

Independence

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Windows Desktop OS

Job description

Paycom - ATS is seeking an IT Helpdesk Technician to support and maintain company technology in Carrollton, TX. You will handle work orders, assist users with hardware and software issues, and document problems for management review.

The role requires a high school diploma or GED, proficiency with Microsoft Office and Windows OS, and 1–2 years of related experience; a bachelor’s degree is preferred. Ability to work independently and in a team is essential.