Evening Tech Support Specialist (3pm–12am)

BankOnIT; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

BankOnIT in Oklahoma City is seeking a Support Technical Specialist I to assist end-users with day-to-day technical issues. Hours are 3pm-12am in a full-time role, handling ticket creation and updates while guiding users through solutions in a busy call-center environment.

Responsibilities include diagnosing software/hardware/network problems, communicating clearly, escalating complex cases, and adhering to procedures. A minimum of one year of technical experience is preferred.

Qualifications

• Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.
• Basic understanding of principles and theories of network systems and management.
• Basic understanding of Internet technologies and products.
• At least one year of technical work experience or equivalent education.
• Two or more years of technical work experience (preferred).
• One or more relevant technical certifications (e.g., A+, Network+, Security+) (preferred).

Responsibilities

• Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
• Act as the initial contact for all end-users that need technical support.
• Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
• Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
• Follow defined procedures and policies to resolve recurring issues.
• Escalate or involve senior technicians on more sensitive or complex end-user problems.
• Perform related work as required.

Skills

Technical capacity

Problem solving

Communication

Team player

Work independently

Time management

Job description

BankOnIT in Oklahoma City is seeking a Support Technical Specialist I to assist end-users with day-to-day technical issues. Hours are 3pm-12am in a full-time role, handling ticket creation and updates while guiding users through solutions in a busy call-center environment.

Responsibilities include diagnosing software/hardware/network problems, communicating clearly, escalating complex cases, and adhering to procedures. A minimum of one year of technical experience is preferred.