Healthcare IT Systems Support Specialist

Paycom - ATS; Elkhart (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Paycom - ATS seeks a Support Team Specialist to provide support and troubleshooting for Help Desk calls and more complex issues. The role collaborates with the I.T. department and reports to the I.T. Manager.

Responsibilities include resolving issues across OS, applications, devices, printers, networking, and phones, deploying systems, maintaining user accounts, and updating the knowledge base. Strong customer service and teamwork are essential.

Qualifications

• Associate degree in computer science or related field preferred.
• 1–2 years of helpdesk/service desk or similar experience recommended.
• Healthcare environment experience is a plus.

Responsibilities

• Manages and resolves issues across OS, applications, laptops, desktops, printers, networking and phones.
• Communicates with IT team and team lead regarding Help Tickets and issues.
• Prepares and deploys systems at various locations.
• Performs user creation/deletion/maintenance within systems.
• Documents fixes for the knowledge base as discovered.
• Investigates system-related problems and determines possible solutions.
• Maintains system schedule changes and confidentiality of data.

Skills

Customer service

Teamwork

Written & verbal comms

Flexibility

Time management

Problem solving

After-hours work

Education

Associate degree in CS or related field

Tools

Active Directory

Help Desk software

Microsoft Office

Printers & peripherals

Network hardware basics

Job description

Paycom - ATS seeks a Support Team Specialist to provide support and troubleshooting for Help Desk calls and more complex issues. The role collaborates with the I.T. department and reports to the I.T. Manager.

Responsibilities include resolving issues across OS, applications, devices, printers, networking, and phones, deploying systems, maintaining user accounts, and updating the knowledge base. Strong customer service and teamwork are essential.