IT Helpdesk Specialist I – Service Desk

TKC Holdings, Inc.; St. Louis (MO); Sur place; USD 26 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement

Life Insurance & AD&D

Voluntary benefits

Résumé du poste

TKC Holdings, Inc. is seeking an IT Support Analyst to provide service desk support from an on-site location. You will handle incoming calls, classify incidents, and route tickets to the right teams for timely resolutions.

You will document interactions in Microsoft Dynamics CRM, assist with third-party on-site visits, and help maintain a high level of customer service while adapting to a dynamic work environment.

Qualifications

• Associate degree or equivalent education/experience required.
• Strong listening and communication skills for customer support.
• Adaptable, organized and able to handle high call volumes.

Responsabilités

• Provide excellent customer service via the service desk.
• Answer incoming technical phone calls and gather ticket details.
• Route tickets to appropriate support teams for resolution.
• Coordinate third party on-site visits for hardware/software issues.
• Document customer interactions and track ticket status in CRM.
• Escalate issues as needed and assist with management requests.

Connaissances

Customer service skills

Excellent communication

Interpersonal skills

Time management

Adaptability

Listening skills

Formation

Associate's degree / AA equivalent

Outils

Microsoft Dynamics CRM

MS Word

MS Excel

PowerPoint

Outlook

Description du poste

TKC Holdings, Inc. is seeking an IT Support Analyst to provide service desk support from an on-site location. You will handle incoming calls, classify incidents, and route tickets to the right teams for timely resolutions.

You will document interactions in Microsoft Dynamics CRM, assist with third-party on-site visits, and help maintain a high level of customer service while adapting to a dynamic work environment.