IT Helpdesk Specialist — End-User Support & Onboarding

LB Foster; Pittsburgh (Allegheny County); On-site; USD 48,000 - 64,000; Full time

Job summary

LB Foster is seeking an IT Service Desk Specialist to provide technical support for employees, troubleshoot issues, and manage tickets to resolution. This role emphasizes clear communication, prioritization, and collaboration with IT teams.

Responsibilities include deploying and configuring computers, onboarding/offboarding, maintaining asset records, and creating knowledge articles. A strong customer-service mindset and flexibility in hours are required.

Qualifications

• 1+ year IT helpdesk or customer service experience.
• Associates degree in IT security or related field preferred or 2+ years related experience.
• Hands-on experience with Windows desktop OS, deployment, M365 apps, printers.

Responsibilities

• Provide timely support via phone, web, and in-person channels.
• Troubleshoot Windows devices, M365, printers, and connectivity.
• Own tickets through resolution and update users.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Flexibility

Education

Associates degree in IT

Tools

ManageEngine ServiceDesk Plus

Active Directory

Windows OS

Job description

LB Foster is seeking an IT Service Desk Specialist to provide technical support for employees, troubleshoot issues, and manage tickets to resolution. This role emphasizes clear communication, prioritization, and collaboration with IT teams.

Responsibilities include deploying and configuring computers, onboarding/offboarding, maintaining asset records, and creating knowledge articles. A strong customer-service mindset and flexibility in hours are required.