IT Support Specialist – On-Site & Retail IT

Socket.dev; Pensacola (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill Gulf Coast in Pensacola, FL is seeking an IT Support Specialist to maintain our technology and communications infrastructure, support internal customers, and ensure systems run smoothly across the organization.

You will enter service tickets, troubleshoot end-user issues, configure new workstations, manage email and user accounts, and assist with audio/visual equipment in meeting rooms, while upholding safety and confidentiality.

Qualifications

• High school diploma or equivalent with 3+ years in IT service desk or related role.
• Experience with POS systems preferred.
• Experience with iOS/Android devices and Windows 10/11.

Responsibilities

• Enter all service tickets, times worked and resolutions in the helpdesk system.
• Provide monthly report and assist with end-user support escalation.
• Solve workstation and software issues and assist with hardware repairs.
• Configure and maintain user accounts, emails, and AV equipment.
• Maintain inventory and keep records of devices and installations.

Skills

Troubleshooting

Customer service

English communication

Confidentiality

Time management

Teamwork

Education

High school diploma or equivalent

College degree in Computer Science or relevant field may substitute

Job description

Goodwill Gulf Coast in Pensacola, FL is seeking an IT Support Specialist to maintain our technology and communications infrastructure, support internal customers, and ensure systems run smoothly across the organization.

You will enter service tickets, troubleshoot end-user issues, configure new workstations, manage email and user accounts, and assist with audio/visual equipment in meeting rooms, while upholding safety and confidentiality.