IT Support Specialist: Helpdesk, AV & End-User Expert

Goodwill Industries Of The Gulf Coast Inc; Mobile (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries Of The Gulf Coast Inc in Mobile, AL seeks an IT Support Specialist to provide frontline IT assistance to internal customers and keep infrastructure running smoothly.

You will log tickets, troubleshoot issues, manage accounts, install workstations, and support AV and POS devices across locations, with occasional travel within the territory.

The role requires strong English communication, reliability, and a willingness to work evenings or weekends when needed.

Qualifications

• High school diploma or equivalent with 3+ years in IT service desk or related field
• Experience with Point of Sale systems, iOS and Android devices
• Strong English communication and customer-service orientation
• Ability to work a flexible schedule including evenings/ weekends when required

Responsibilities

• Enter service tickets and track time/resolution in the helpdesk system
• Troubleshoot end-user workstation issues and escalate to Level 2 as needed
• Maintain user accounts and email for employees
• Install and configure new workstations per IT Manager specifications
• Maintain and troubleshoot AV equipment and POS devices
• Provide excellent customer service and liaise between users and IT

Skills

Troubleshooting

Customer service

English communication

Organizational skills

Confidentiality

Flexible schedule

Driver's license

Education

High school diploma or equivalent

College degree in CS or relevant field

Tools

Windows 10/11

O365 Administration

IOS/Android devices

POS systems

AV equipment

Job description

Goodwill Industries Of The Gulf Coast Inc in Mobile, AL seeks an IT Support Specialist to provide frontline IT assistance to internal customers and keep infrastructure running smoothly.

You will log tickets, troubleshoot issues, manage accounts, install workstations, and support AV and POS devices across locations, with occasional travel within the territory.

The role requires strong English communication, reliability, and a willingness to work evenings or weekends when needed.