Tier 1 Help Desk Technician – Education IT Support

Virginia Community Colleges; Chesterfield Court House (VA); On-site; USD 30,000 - 41,000; Part time

Job summary

Brightpoint Community College is seeking a part-time Help Desk Technician to deliver first-level IT support for desktop, mobile, and AV systems from the Office of Information Technology. The role serves students, faculty and staff with timely, courteous service and maintains accurate ticket records.

You will assist in training, contribute to procedural documentation, and help identify recurring issues to improve service delivery. Travel between campus locations may be required.

Qualifications

• High school diploma or GED required; IT support experience preferred.
• A+ certification or equivalent is considered.
• Ability to support LAN/WAN, wireless, mobile devices, and collaboration tools.

Responsibilities

• Provide first-level Help Desk support for faculty, staff, and students.
• Document issues in the ticketing system and escalate when needed.
• Install, troubleshoot, repair, and maintain IT systems and devices.
• Assist in training users and contribute to procedural documentation.

Skills

LAN/WAN/Wireless config

Mobile device support

Technical communication

Independent worker

Multi-tasking

Collaborating with diverse groups

Procedural documentation

Following directions under pressure

Education

High school diploma or GED

Experience in IT support

A+ Certification or equivalent

Job description

Brightpoint Community College is seeking a part-time Help Desk Technician to deliver first-level IT support for desktop, mobile, and AV systems from the Office of Information Technology. The role serves students, faculty and staff with timely, courteous service and maintains accurate ticket records.

You will assist in training, contribute to procedural documentation, and help identify recurring issues to improve service delivery. Travel between campus locations may be required.