IT Help Desk Specialist — Fast, User-Centric Support

KAI Partners, Inc.; Roseville (CA); Hybrid; USD 39,000 - 48,000; Full time

Job summary

KAI Partners, Inc. is seeking Help Desk Technicians in California to document, troubleshoot, and resolve Tier 1 IT requests across endpoints, applications, and access. You will support users via phone, in-person, and chat, escalate complex issues, and help with hardware deployment and SOP documentation.

Ideal candidates have 1–3 years in help desk operations, Windows 10/11 support, and familiarity with Microsoft 365/Intune and Azure basics. A compensating benefits package is included.

Qualifications

• Associate degree in Computer Science or related field; CompTIA A+ and Network+ or related certifications.
• 1–3 years in help desk operations with Windows 10/11 endpoint support and basic server familiarity.
• Experience with Microsoft 365/Intune, Azure fundamentals, and scripting basics.
• Proficient in using ticketing systems and remote management tools; strong documentation habits.
• Ability to prioritize by security risk and meet SLA targets while maintaining quality.

Responsibilities

• Resolve routine endpoint and software issues using approved procedures; perform malware scans and incident escalation.
• Deploy, patch, test, and install software, including Microsoft Office, under approved guidelines.
• Record symptoms, actions, and resolutions; confirm restoration with users before closing tickets.
• Provide support by phone, in person, and chat; communicate progress clearly.
• Install and test computers and peripherals per procedures; manage Tier 1 tickets to resolution.
• Assist with Tier 2 troubleshooting under supervision; document SOPs and process guides.

Skills

Customer support

Troubleshooting

Communication

SLA adherence

Incident scope

Team collaboration

Documentation

End-user training

PowerShell/Bash

Security awareness

Education

Associate degree in Computer Science

CompTIA A+

CompTIA Network+

Tools

Ticketing systems

RMM software

Windows administration

Job description

KAI Partners, Inc. is seeking Help Desk Technicians in California to document, troubleshoot, and resolve Tier 1 IT requests across endpoints, applications, and access. You will support users via phone, in-person, and chat, escalate complex issues, and help with hardware deployment and SOP documentation.

Ideal candidates have 1–3 years in help desk operations, Windows 10/11 support, and familiarity with Microsoft 365/Intune and Azure basics. A compensating benefits package is included.