Help Desk Technician

Belcan; Dublin (GA); Presencial; USD 40.000 - 57.000; A tiempo parcial

Descripción de la vacante

Belcan is seeking a Helpdesk Technician II for a 6-month contract to deliver hands-on support across the organization in a manufacturing environment. The role involves onsite and remote assistance, ticketing, and user onboarding/offboarding, with Intune-managed workstations for 300+ users.

Part-time position up to 32 hours/week, paying $35/hr. Candidates should have 2+ years in Level 2/3 helpdesk, Windows/M365 experience, and strong customer service skills. Onsite work required.

Formación

• 2+ years of Level 2/3 helpdesk or technical support experience.
• Experience supporting Windows and Microsoft 365 applications.
• Knowledge of TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
• Strong customer service skills; able to explain tech to non-technical users.
• Awareness of phishing, social engineering, and password security practices.
• Ability to lift up to 50 lbs and work onsite.

Responsabilidades

• Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues.
• Log, prioritize, and resolve tickets, meeting SLA targets and documenting work.
• Execute onboarding and offboarding tasks, including account setup and device provisioning.
• Image, deploy, and maintain workstations through Intune for 300+ users.
• Support conference room tech, printers, and manufacturing floor devices.
• Maintain asset records for assigned, returned, and retired equipment.
• Contribute to knowledge base articles and user guides.
• Educate users on cybersecurity practices and report security incidents.

Conocimientos

Helpdesk experience

Windows/M365

Networking basics

Customer service

Security awareness

Onsite work

Educación

CompTIA A+

Network+

Microsoft 365 Certifications

Herramientas

Intune

Descripción del empleo

Duration: 06 Months Contract (Potential extension or conversion)

Pay Rate: $35/hr.

Shift Time: We are hiring part time – Max 32 hours a week. Can be flexible on schedule.

Job Description:

We are seeking a Helpdesk Technician II who is customer-focused, collaborative, and technically strong. This role provides hands-on support for end users across the organization, resolves hardware, software, and access issues, and follows established procedures in a manufacturing environment. The Helpdesk Technician works closely with the Helpdesk in Irvine, CA and the infrastructure team to deliver reliable, timely support.

Essential Job Functions:

• Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues.
• Log, prioritize, and resolve tickets, meeting SLA targets and documenting work accurately.
• Execute onboarding and offboarding tasks, including account setup, device provisioning, and access changes.
• Image, deploy, and maintain workstations through Intune for 300+
• Support conference room technology, printers, and manufacturing floor end-user devices.
• Maintain accurate asset records for assigned, returned, and retired equipment.
• Contribute to knowledge base articles and user guides.
• Educate users on cybersecurity practices and report suspected security incidents.

Special Job Requirements:

• 2+ years of Level 2 or Level 3 helpdesk or technical support experience
• Experience supporting Windows and Microsoft 365 applications.
• Knowledge of networking basics, including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
• Strong customer service skills and the ability to explain technical concepts to non-technical users.
• Awareness of phishing, social engineering, and password security practices.
• Ability to lift up to 50 lbs and work onsite

Additional Preferences:

• CompTIA A+, Network+, or Microsoft 365 certifications.
• Experience in a manufacturing environment a plus.