IT Help Desk Technician — Employee-Owned, On-Site Support

Marina Landscape; Orange (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Marina Landscape, Inc. is seeking an IT Help Desk Technician to provide hands-on support across multiple locations. The role involves troubleshooting hardware, software, and network issues, with emphasis on Microsoft 365, Active Directory, and device management.

In-person work in Orange, CA, with occasional travel. Strong customer service and English proficiency required; bilingual Spanish a plus. The ideal candidate will own issues end-to-end, document steps, and maintain inventory while

Qualifications

• Minimum of 2 years of professional IT help desk or technical support experience.
• Working knowledge of computer hardware, software, peripherals, networks, servers, and mobile devices.
• Bilingual English/Spanish preferred.
• Experience supporting Microsoft-based environments preferred.
• Familiarity with Microsoft 365, Active Directory, remote monitoring tools, and mobile device management preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple requests and document actions clearly.
• Excellent customer service and communication skills.

Responsibilities

• Provide first-level technical support for computers, hardware, software, printers, mobile devices, network peripherals, and other company technology.
• Monitor and respond to IT support tickets through Syncro RMM, prioritizing requests based on urgency and business needs.
• Take ownership of support tickets from initial request through resolution, including documentation and follow-up.
• Install, configure, test, maintain, and troubleshoot computers, workstations, peripherals, and software.
• Support employees at HQ and provide remote assistance to other locations, including international sites.
• Assist with onboarding and offboarding, including Active Directory and Microsoft 365 provisioning and deprovisioning.
• Manage laptops, smartphones, iPads, and other mobile devices via MaaS360.
• Maintain IT inventory and assist with patch management and server/workstation patch compliance.
• Support endpoint and email security tools, including Coro, escalating security issues as needed.
• Provide front-line support for Microsoft 365 Copilot and other approved AI tools.
• Troubleshoot LAN, server, and connectivity issues and escalate complex problems when necessary.
• Create and maintain IT procedures, training materials, and internal documentation.
• Order IT equipment and supplies as directed.
• Provide professional, courteous, and timely service to employees.

Skills

Customer service

Troubleshooting

Bilingual EN/ES

Communication

Documentation

Tools

Syncro RMM

Active Directory

MaaS360

Microsoft 365

Job description

Marina Landscape, Inc. is seeking an IT Help Desk Technician to provide hands-on support across multiple locations. The role involves troubleshooting hardware, software, and network issues, with emphasis on Microsoft 365, Active Directory, and device management.

In-person work in Orange, CA, with occasional travel. Strong customer service and English proficiency required; bilingual Spanish a plus. The ideal candidate will own issues end-to-end, document steps, and maintain inventory while