IT Help Desk Specialist – Enterprise Support

Applitrack; Mesquite (TX); On-site; USD 33,000 - 48,000; Full time

Job summary

Mesquite ISD is hiring for an Auxiliary - Technical/Info Services/Technical Services role to deliver frontline IT support across a range of hardware and software issues. You will classify and troubleshoot problems, provide user training, and manage ticketed work orders for timely resolution.

The role requires a High School Diploma or GED and a Texas driver’s license, with 3+ years of enterprise IT experience and familiarity with HelpDesk software. Shift: Full-Time; wage: $24.25–$34.89/hour.

Qualifications

• Education/Certification: High School Diploma or GED; Valid Texas driver’s license.
• Special Knowledge/Skills: Working knowledge of PC hardware, peripherals, networks, and common software; basic to working software knowledge.
• Experience: Minimum of 3 years troubleshooting electronic devices in an enterprise environment; experience with HelpDesk software.

Responsibilities

• Researches, troubleshoots, documents user-support requests and inquiries for high-level IT support.
• Provides one-on-one and end-user training.
• Creates, maintains and distributes work orders via the ticketing system.
• Resets faculty, staff, and student network passwords.
• Provides support in person, by phone, or via remote access.
• Assists in monitoring district software licenses compliance.

Skills

Help desk support

Customer service

Communication skills

Training delivery

Organizational skills

Education

High School Diploma or GED

Texas driver’s license

Tools

Help Desk Software

Ticketing system

Remote access tools

Job description

Mesquite ISD is hiring for an Auxiliary - Technical/Info Services/Technical Services role to deliver frontline IT support across a range of hardware and software issues. You will classify and troubleshoot problems, provide user training, and manage ticketed work orders for timely resolution.

The role requires a High School Diploma or GED and a Texas driver’s license, with 3+ years of enterprise IT experience and familiarity with HelpDesk software. Shift: Full-Time; wage: $24.25–$34.89/hour.