IT Helpdesk Pro: Remote & On-Site Support

Advantage Behavioral Health; Marlton (NJ); On-site; USD 52,000 - 68,000; Full time

Job summary

Advantage Behavioral Health is seeking an IT Support Specialist to provide technical assistance to end-users, diagnose issues, and configure hardware and software. The role emphasizes prompt resolution, strong customer service, and clear communication.

The successful candidate will handle remote and in-person support, manage user accounts, create documentation, and collaborate with IT teams to ensure secure, stable connections to company resources.

Qualifications

• Associate degree or equivalent certification in Information Technology, Computer Science, or related field.
• Proven experience in IT support roles, preferably in a corporate environment.
• Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common software applications.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues promptly and effectively.
• Escalate complex technical problems to appropriate teams for resolution.
• Install, configure, and maintain computer systems, laptops, printers, and other hardware devices.
• Install and update software applications, ensuring proper functionality and compatibility.
• Set up and manage user accounts and access permissions.
• Assist users with basic IT training, helping them become proficient in using software applications and IT resources.
• Create and maintain documentation for common IT issues and resolutions, FAQs, and user guides.
• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
• Monitor stock levels and initiate procurement processes for new IT equipment and supplies.
• Provide remote support to off-site users, resolving technical issues through remote desktop tools and phone support.
• Ensure remote users have secure and stable connections to company resources.
• Collaborate with IT teams and vendors to resolve technical issues and implement solutions.
• Communicate effectively with end-users, explaining technical solutions in a clear and understandable manner.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Education

Associate degree or equivalent IT/CS

Tools

Windows

macOS

Microsoft Office

Job description

Advantage Behavioral Health is seeking an IT Support Specialist to provide technical assistance to end-users, diagnose issues, and configure hardware and software. The role emphasizes prompt resolution, strong customer service, and clear communication.

The successful candidate will handle remote and in-person support, manage user accounts, create documentation, and collaborate with IT teams to ensure secure, stable connections to company resources.