IT Help Desk Pro: Fast, Friendly Tech Support

Serene Health; Los Angeles (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

401(K) retirement plan

Paid Vacation and Sick Leave

Paid Holidays

Employee Referral Program

Job summary

Optima Medical Management Group is hiring a frontline IT help desk professional to act as the first point of contact for technical support across the organization. You will diagnose hardware, software, networks, and business applications, manage the ticket queue, and escalate complex issues with context in a healthcare environment.

You will support Windows, M365, VPN, MFA, and EMR/EHR systems while keeping devices ready for productive use and contributing to knowledge resources.

Qualifications

• Associate's degree in IT or related field

Responsibilities

• Own the support experience from first contact to resolution.
• Provide Tier 1 software and access support across Windows, M365, and related tools.
• Maintain devices and workspaces for productive use.
• Create clear, reusable documentation and SOPs.
• Support security, HIPAA compliance and identity management.

Job description

Optima Medical Management Group is hiring a frontline IT help desk professional to act as the first point of contact for technical support across the organization. You will diagnose hardware, software, networks, and business applications, manage the ticket queue, and escalate complex issues with context in a healthcare environment.

You will support Windows, M365, VPN, MFA, and EMR/EHR systems while keeping devices ready for productive use and contributing to knowledge resources.