IT Service Desk Agent: Frontline Tech Support

Infosys; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays

Paid Time Off

Job summary

Infosys is seeking an IT Service Desk Agent to be the first point of contact for end users in Columbus, OH. You will provide front-line technical assistance, troubleshoot across devices and applications, and document actions in the ticketing system.

The role requires a High School Diploma/GED and 0–1 year IT experience, with strong communication, organizational skills, and flexible shifts including holidays and weekends. Travel may be required.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Resolve IT-related issues in a timely manner with minimal business disruption.
• Handle incidents and service requests across desktops, laptops, mobiles, networks, and apps.
• Escalate complex issues to specialized teams when necessary and document actions in ticketing systems.

Skills

Communication

Customer service

Technical aptitude

Typing

Windows navigation

Ticketing systems

Independent worker

Shift flexibility

Phone/chat support

Documentation

Education

High School Diploma/GED

Tools

Ticketing systems

Email systems

Windows OS

Job description

Infosys is seeking an IT Service Desk Agent to be the first point of contact for end users in Columbus, OH. You will provide front-line technical assistance, troubleshoot across devices and applications, and document actions in the ticketing system.

The role requires a High School Diploma/GED and 0–1 year IT experience, with strong communication, organizational skills, and flexible shifts including holidays and weekends. Travel may be required.