24/7 IT Help Desk Agent — Fast-Paced Support

Russell Tobin; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

PrideGlobal is seeking a Service Desk Agent in Alpharetta, GA to be the first point of contact for users needing technical support. You will resolve issues, document incidents, and escalate complex problems as needed.

The role emphasizes customer service and effective communication in a fast-paced IT environment. Authorization to work in the United States is required, with PrideGlobal offering comprehensive benefits through its affiliates.

Qualifications

• 2–5 years of experience in IT support or a technical environment.
• Strong customer service and communication skills.
• Basic understanding of hardware, software, and system troubleshooting.
• Ability to multi-task and stay organized in a fast-paced setting.

Responsibilities

• Act as the first line of support for technical issues via phone, chat, or in person.
• Troubleshoot hardware, software, and system issues with quick resolution.
• Document and track incidents in a ticketing system.
• Communicate clearly with users and escalate complex issues when needed.

Skills

Customer service

Communication

IT support

Tools

Ticketing system

Job description

PrideGlobal is seeking a Service Desk Agent in Alpharetta, GA to be the first point of contact for users needing technical support. You will resolve issues, document incidents, and escalate complex problems as needed.

The role emphasizes customer service and effective communication in a fast-paced IT environment. Authorization to work in the United States is required, with PrideGlobal offering comprehensive benefits through its affiliates.