Technical Centre Support Technicians

Innovee Consulting LLC; New York (NY); On-site; USD 40,000 - 50,000; Part time

Job summary

A technology consulting firm in New York, NY is looking for a Digital / Technical Centre Support Technician. This entry-level contract role offers responsibilities such as diagnosing technical issues, managing IT service, and providing support for mobile and desktop technologies. Candidates should have strong problem-solving skills, experience with Microsoft products, and a service-oriented attitude. This role provides an opportunity to develop technical skills in a fast-paced environment.

Qualifications

• Strong knowledge of Microsoft Windows 10 and O365 required.
• Experience with tablet and smartphone support is essential.
• Ability to troubleshoot remote desktop issues effectively.

Responsibilities

• Provide IT service window coverage and support for mobile technology.
• Diagnose and resolve Tier II technical issues.
• Manage configuration of hardware and software.

Skills

Microsoft Windows 10 troubleshooting

O365 configuration

Remote desktop access software knowledge

Local and Wide Area Networking

Technical problem solving

Interpersonal skills

Customer service skills

Multitasking

Independent work

Team player

Education

Certification in A+, MCP or MCSE

Job description

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Job Title: Digital / Technical Centre Support Technician

Duration: 12 months

Location: New York, NY

Responsibilities

• Provide scheduled and as necessary IT Service Window Coverage, distribute, and collect wireless equipment
• Complete final configuration of smartphones and laptops, and other information technology equipment, as necessary
• Assist with walk‑ins for all types of mobile technology issues
• Process and collect documentation as required, including signature
• Reactivate wireless service for staff returning from leave
• Identify, diagnose, and resolve Tier II technical problems related to personal computer hardware, software applications, and mobile devices at assigned site(s)
• Deliver, setup, and configure end‑user desktop & laptop computer hardware, software, printers, smart phones, iPads, tablets, and peripherals
• Escalate problems (when required) to the appropriately experienced technician
• Learn appropriate software and hardware used and supported by the organization
• Assist in maintaining an inventory of IT hardware and software assets
• Assist in evaluating new technology
• Conduct end‑user technical training as needed
• Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed
• Coordinate timely repair of computer equipment covered by the third‑party vendor maintenance agreements
• Handle moves which require uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals
• Handle the disposal of the end‑of‑life equipment by following ACS’ standard procedures
• Field support calls and the emails related to IT support
• Use Service Desk software to manage and prioritize assigned workload and update the problem tickets with detailed resolution
• Use remote access software to troubleshoot technical problems or assist staff members

Required Skills

• Working knowledge to install, configure & troubleshoot Microsoft Windows 10, O365, Outlook/Exchange, Project, Visio, IE, printers, desktop/laptop hardware components
• Experience configuring and supporting tablets, smart phones, etc.
• Knowledge of remote desktop access software preferably Bomgar to troubleshoot issues remotely
• Working knowledge of Local and Wide Area Networking; experience and knowledge of Microsoft Windows Server
• Knowledge of approaches, tools, and techniques for recognizing and resolving technical (hardware, software, application) problems
• Certified in either A+, MCP or MCSE
• Strong interpersonal skills, problem solving and customer service skills
• Ability to multitask and perform in a high‑paced/high‑pressure environment
• Ability to work independently or within a group to resolve an issue
• Ability to communicate with different levels of the organization
• Strong team player with service‑oriented attitude and customer focus
• Ability to provide effective and efficient real‑time support for a variety of desktop computer users
• Proven experience with solving computer related issues via the phone or remote desktop

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Information Technology

Industries

• IT Services and IT Consulting

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