IT Helpdesk Intern: Triage, Train, and Endpoint Ops

Wedgwood Christian Services; Grand Rapids, Northern (MI, KY); Hybrid; USD 18,000 - 23,000; Part time

Job summary

Wedgwood Christian Services in Grand Rapids, MI offers an IT Internship to gain hands-on and technical experience. You will work with the Helpdesk team and IS Systems Specialist to learn triage, troubleshooting, and secure configurations.

The position is paid at $15 per hour for Bachelor's level interns, with responsibilities including ticket triage, training material creation, endpoint provisioning/deployment, asset management, and regular progress meetings with the IT Director.

Qualifications

• Currently enrolled in an Information Technology or Computer Science program.
• Good organization and communication skills and a willingness to learn and grow professionally.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose and objectives of the agency.

Responsibilities

• Triage incoming Helpdesk Tickets
• Create Training Materials to Educate End Users on Technical Tasks
• Provision, Deploy, and Decommission Endpoints and Track Asset Management
• Meet regularly with IT Director concerning tasks performed, jobs to be completed, and to discuss items of need or concern.
• Regular, predictable, and reliable attendance is an essential function of this position. The employee must maintain a consistent work schedule and be available during the assigned hours to perform the duties of this role.
• Complete other tasks and responsibilities as assigned.

Skills

Organizational skills

Communication skills

Willingness to learn

Education

Pursuing IT/CS degree

Job description

Wedgwood Christian Services in Grand Rapids, MI offers an IT Internship to gain hands-on and technical experience. You will work with the Helpdesk team and IS Systems Specialist to learn triage, troubleshooting, and secure configurations.

The position is paid at $15 per hour for Bachelor's level interns, with responsibilities including ticket triage, training material creation, endpoint provisioning/deployment, asset management, and regular progress meetings with the IT Director.