IT Helpdesk Intern (Spring 27)

Wedgwood Christian Services; Grand Rapids, Northern (MI, KY); Híbrido; USD 18.000 - 23.000; A tiempo parcial

Descripción de la vacante

Wedgwood Christian Services in Grand Rapids, MI offers an IT Internship to gain hands-on and technical experience. You will work with the Helpdesk team and IS Systems Specialist to learn triage, troubleshooting, and secure configurations.

The position is paid at $15 per hour for Bachelor's level interns, with responsibilities including ticket triage, training material creation, endpoint provisioning/deployment, asset management, and regular progress meetings with the IT Director.

Formación

• Currently enrolled in an Information Technology or Computer Science program.
• Good organization and communication skills and a willingness to learn and grow professionally.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose and objectives of the agency.

Responsabilidades

• Triage incoming Helpdesk Tickets
• Create Training Materials to Educate End Users on Technical Tasks
• Provision, Deploy, and Decommission Endpoints and Track Asset Management
• Meet regularly with IT Director concerning tasks performed, jobs to be completed, and to discuss items of need or concern.
• Regular, predictable, and reliable attendance is an essential function of this position. The employee must maintain a consistent work schedule and be available during the assigned hours to perform the duties of this role.
• Complete other tasks and responsibilities as assigned.

Conocimientos

Organizational skills

Communication skills

Willingness to learn

Educación

Pursuing IT/CS degree

Descripción del empleo

The IT Internship provides a wide range of both hands on and technical opportunities to grow knowledge and experience. This intern works with our Helpdesk Technician to learn user behavior, basic triage, and troubleshooting skills. Additionally, this position works closely with Wedgwood’s IS Systems Specialist to understand basic configurations and good cyber security practice.

Bachelor's level internships are paid $15 hourly.

RESPONSIBILITIES:

• Triage incoming Helpdesk Tickets
• Create Training Materials to Educate End Users on Technical Tasks
• Provision, Deploy, and Decommission Endpoints and Track Asset Management
• Meet regularly with IT Director concerning tasks performed, jobs to be completed, and to discuss items of need or concern.
• Regular, predictable, and reliable attendance is an essential function of this position. The employee must maintain a consistent work schedule and be available during the assigned hours to perform the duties of this role.
• Complete other tasks and responsibilities as assigned.

QUALIFICATIONS:

• Currently enrolled in an Information Technology or Computer Science program.
• Good organization and communication skills and a willingness to learn and grow professionally.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose and objectives of the agency.