IT Helpdesk Intern: AI-Driven Troubleshooting & Learning

J.w.-Speaker-Corporation-1; Village of Germantown (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid internship

Networking opportunities

Mentorship from leadership

Casual dress code

Job summary

J.W. Speaker offers a hands-on IT Helpdesk Internship that immerses students in a fast-paced, state-of-the-art environment.

You will analyze help desk tickets, identify AI-assisted improvements, and assist with Tier 1 support, onboarding, and IT documentation. Ideal candidates are pursuing IT/Networking degrees, with basic networking and Windows skills, and a willingness to work 20+ hours weekly year-round, including full-time breaks and summer.

Qualifications

• Pursuing an IT, Networking Administration, or Network Engineering degree at an accredited technical 2-year or 4-year college/university.
• Prefer second-year technical college or junior/senior status; all school years are encouraged to apply!
• Basic understanding of networking and Windows operating systems.

Responsibilities

• The IT Helpdesk Intern will analyze historical and current help desk tickets to identify common issues, repetitive tasks, and opportunities where AI can provide value.
• Using AI to help categorize and prioritize incoming tickets.
• Suggesting troubleshooting steps and potential solutions based on the ticket description.
• Searching existing IT documentation and knowledge-base content to help technicians resolve issues faster.
• Drafting responses to users for review before they are sent.
• Identifying recurring problems and trends across help desk tickets.
• Creating and improving knowledge-base articles from successfully resolved issues.
• Evaluating opportunities to automate routine Tier 1 support activities.
• The intern will also assist with Tier 1 support tickets, workstation setup and deployment, user onboarding/offboarding, hardware and software troubleshooting, equipment inventory, and IT documentation. Don’t expect to sit at a desk all day!

Skills

Networking

Windows OS

Troubleshooting

Education

Information Technology degree

Networking Administration

Job description

J.W. Speaker offers a hands-on IT Helpdesk Internship that immerses students in a fast-paced, state-of-the-art environment.

You will analyze help desk tickets, identify AI-assisted improvements, and assist with Tier 1 support, onboarding, and IT documentation. Ideal candidates are pursuing IT/Networking degrees, with basic networking and Windows skills, and a willingness to work 20+ hours weekly year-round, including full-time breaks and summer.